Faculty Handbook

Student Services


All degree (matriculated) students, full or part-time, are assigned a free student email account known as Tigermail. At the Academic Senate meeting Wednesday, November 30, 2005, the following resolution was passed:

Be it resolved that: all students of the College use Tigermail exclusively for school related business and

Be it further resolved that: faculty so inform students of this requirement and attempt to enforce it if they have email communications with their students.

Be it further resolved that: the faculty be encouraged to use the college email in school business.

The Senate resolution recognizes that faculty are the key to student use of Tigermail. Students may access Tigermail either from their homes or on campus. Computers located in the Library, the Academic Computing Center, the Student Union and at kiosks throughout the campus allow ready access to this email service.

For more information, visit www.qcc.cuny.edu/QCCOnline/studentEmailProcedure.html or call the Tiger Mail administrator in the IT department at extension 6273.

What Faculty Need to Know


The Office of TestingTesting Services Center, Y2 BuildingTelephone: 718-631-6358Website: www.qcc.cuny.edu/testing

The role of testing and assessment within The City University of New York has become widespread during the last decade and is an ongoing activity that involves students, faculty, and staff. Three types of tests are administered to Queensborough students.

CUNY Assessment Tests in reading, writing, and mathematics are placement tests given to all incoming students within CUNY to assess their readiness for college-level course work. Students may be exempt from one or more of these tests based on scores of the New York State Regents Examinations, the results of the Scholastic Aptitude Test (SAT), or for transfer students completion of 45 or more credits from a non-CUNY accredited college or prior completion of a bachelor’s degree from an accredited college.

CUNY Assessment Tests for exit-from-remediation are exit tests used to determine if students enrolled in the highest level reading, writing or mathematics remedial courses are ready to exit from remediation and enter appropriate credit-bearing courses like English 101. This CUNY policy applies to degree (matriculated) and non-degree students.

On November 22, 2010, the CUNY Board of Trustees voted to eliminate the CUNY Proficiency Examination (CPE) as a degree requirement for all previous, current and future CUNY students.

Financial Aid

Office of Financial Services
Location: Library, Rooms 409 and 411
Telephone: 718-631-6367
Website: www.qcc.cuny.edu/financialaid

In addition to overseeing the entire aid award operation, the Office of Financial Services provides counseling to students interested in financing their Queensborough education. Among the programs available to students are:

  • New York State Tuition Assistance Program (TAP)
  • New York State TAP for Part-time Study
  • Federal Pell Grant Program
  • Federal Work-study
  • Federal Supplemental Educational Opportunity
  • Federal Perkins Student Loan Program
  • Federal Direct Loan Programs

Students apply for financial aid via the internet at www.fafsa.ed.gov for faster processing. Students may receive assistance with applying online in the Financial Services computer laboratory located in L-409.

More than 60 percent of all students enrolled at Queensborough receive one or more forms of financial assistance. Regulations governing student eligibility for aid are mandatory and specific, based on the types of awards they are receiving. Faculty is strongly encouraged to contact the Office of Financial Services with any questions or concerns, as well as to direct students to seek guidance from the counseling staff of the office. In addition, please refer to the Financial Services section of the college catalog for specific academic requirements mandated by federal and state agencies for financial aid eligibility.

Academic Integrity

The College embraces a policy of academic integrity that requires students to display personal responsibility and honesty in their academic endeavors. Violations of academic dishonesty include plagiarism, fabrication, cheating, academic misconduct and any other violations of academic integrity as established by the classroom teacher.

When a faculty member determines that academic dishonesty has occurred, he or she may impose penalties, including reduction in course grade, assignment of a grade of F to the paper, test or quiz in question, or assignment of a grade of F for the entire course. Multiple violations of the Code of Academic Integrity may also result in disciplinary action against the student.

For more information, contact the Associate Dean for Student Affairs, Library, Room 418, or call 718-631-6314.

CUNY’s Academic Integrity Policy, revised on July 1, 2011, may be found on the following link: www.qcc.cuny.edu/faculty-staff and then clicking on “Academic Integrity Policy”

Learning Centers

Students may choose from a variety of academic support services. Tutoring is offered through a number of learning centers that respond to the needs of academic departments and students.

Academic Literacy Learning Center
Humanities Building, Room 237
Telephone: 718-281-5709
Website: www.qcc.cuny.edu/academicLiteray/allc.html

The Basic Skills Learning Center offers individual, group, and computer-assisted support for students enrolled in Basic Skills courses. It also offers workshops to help prepare students for the CUNY ACT exit tests in reading and writing.

Campus Writing Center
Library, Room 104, 105 and 118
Telephone: 718-631-6663
Website: www3.qcc.cuny.edu/isswebt/ISSmain.aspx

The Campus Writing Center provides students with assistance in writing-intensive courses and offers one-to-one and small-group workshops for all writing-related assignments. Workshops are also regularly offered to help students prepare for the CUNY Assessment Test in Writing (CATW).

Mathematics Learning Center
Science, Room 216
Telephone: 718-281-5364
Website: www.qcc.cuny.edu/mathCS/mathcenter.html

The Mathematics Learning Center provides tutoring for all mathematics courses across curricula. The Center also prepares students for the ACT exit test in mathematics. Students who are studying computer science may utilize fully equipped computer laboratories in S-218 (telephone: 718-281-5172) to work on class and research assignments. Numerous software tutorials are available and range from pre-algebra to pre-calculus. Instructor-led workshops are conducted to prepare students for the CUNY/ACT exit test in mathematics.

The Student Learning Center
Library first floor
Telephone: 718-631-6660
Website: www.qcc.cuny.edu/slc

The Student Learning Center provides students with tutorial assistance in the following disciplinary clusters: Arts and Humanities, Biology and Health Sciences, Business, and Social Sciences. The Student Learning Center offers one-on-one and small-group workshops to assist students with their course work.

Other Resources and Services for Students

CUNY Language Immersion Program (CLIP)
Testing Services Center, Y2 Building
Telephone: 718-281-5460
Website: www.qcc.cuny.edu/clip

This full-time English as a Second Language (ESL) program provides intensive instruction to incoming students identified at a very low proficiency level in English, based on their performance on the CUNY ACT assessment tests in reading and writing. These are students whose scores are too low for proper placement in Basic Skills courses. The purpose for attending the CUNY Language Immersion Program (CLIP) is to bring students’ language proficiency up to at least the level of Basic Skills students. Students may remain in the program for a maximum of one year or three cycles (Fall, Spring, Summer).

CUNY Start
Library, Room 118P
Telephone: 718-281-5368
Website: www.cuny.edu/cunystart

CUNY Start is designed for college-bound high school and GED graduates who have scored poorly on the CUNY ACT exams in reading, writing or math. The full-time, 25 hour-a-week, one-term, immersion program combines both academics and advisement. Maximum participation in the program is one term. The goal of the program is to prepare students to pass the ACT exams and to improve their scores so they will qualify for enrollment in credit courses or at least qualify for a higher level basic skills or math remediation program.

Academic Computing Center (ACC)
Library, Room 117
Telephone: 718-631-6624
Website: www.qcc.cuny.edu/acc

The Academic Computing Center (ACC) provides support for academic uses of educational technology, including: a student computer lab providing industry standard and instructor-specified software applications, Web access and printing; classroom presentation technology with computers, podiums, projectors and screens; technology workshops for students, faculty and staff; faculty development of eLearning courses via the Blackboard & Epsilen environments; campus-wide ePortfolio use; technical consulting with equipment specification, purchasing assistance, installation, repair, and related help-desk services; communication services including building and maintaining the college web site, design and of programming web-based applications, design and display of campus digital signs, and the creation and maintenance of the campus video archive via Tiger Media, YouTube and iTunesU.

Athletic and Recreational Programs
RFK (Gym) Building, Room 216
Telephone: 718-631-6322
Website: www.qcc.cuny.edu/hped AND www.qcc.cuny.edu/sports

The Department of Health, Physical Education, and Dance provides an extensive and varied athletic and recreational program, including operation of a fully-equipped fitness center with indoor swimming pool. The College also supports a track, tennis courts and outdoor volleyball courts and handball courts. These facilities are open to all members of the college community. The department also oversees several inter-collegiate athletic teams, including soccer, baseball, basketball, swimming, volleyball, track and field and softball.

Career Services Office
Library, Room 429
Telephone: 718-631-6297
Website: www.qcc.cuny.edu/careerservices

The Office of Career Services provides comprehensive career advisement and professional development services to all students and recent alumni. The staff educates and advises students about careers and associated curricula of the College and the job/internship search process, assists in the preparation of résumés and all professional correspondence and works to improve critical interviewing skills through one-to-one conferences, group career labs, an interactive web site and e-mails. Career Services partners with Faculty, the Academies of the College, the Introduction to College Life and Strategies for College Success Courses, Cooperative Education courses, and other groups including campus clubs to bring the teaching of professional development to the classroom and other venues.

The Office sponsors a Job Fair and an Internship Forum every year, coordinates on-campus recruitment activities by business and non-profit organizations with the departments of the College and hosts panel discussions and other professional activities throughout the school year.

The Office also offers: FOCUS 2, a self-guided program that helps students explore and make decisions about their career goals and their major area of study at the College; Optimal Résumé, a tool to create résumés, video résumés, cover letters and portfolios, practice interviewing and assess skills as well as Perfect Interview, an interview practice tool utilizing a webcam is free to all Queensborough students and alumni and can be accessed on the Career Services website, www.qcc.cuny.edu/careerservices. Students are encouraged to seek advisement from Career Services staff as early as freshman year to progress in their career development and achieve the maximum benefit of our many resources.

The Office of Career Services communicates with students frequently through Tiger Talk. Students are urged to check their Tiger Mail frequently for news of upcoming events and job/internship opportunities

Center for International Affairs, Immigration & Study Abroad
Library, Room 431
Telephone: 718-631-6611
Website: www.qcc.cuny.edu/isa

The Center for Immigration offers free legal advice regarding such citizenship and immigration issues as the application process for citizenship or permanent residency, political asylum, and the H-1 visa. The center also assists students with work authorization. It does not provide representation for anyone, but will educate individuals about U.S. immigration laws and their rights as immigrants. If representation appears to be necessary, the center staff will refer individuals to the appropriate resources. Services are open to all members of the college community.

The Office of International Affairs assists international students on all aspects of immigration and enrollment, including registration, academic problems, review of all financial documentation and necessary paperwork for the initial I-20, transfer I-20, processing “change of status” requests, and processing of required procedures for off-and on-campus employment, curricular and optional practical training. Bi-weekly workshops, offered each semester, focus on cultural diversity, social integration, culture shock, survival techniques, immigration issues, tax preparation, and academic standing.

The Study Abroad Program will offer students the opportunity to develop insights into other cultures. Developing new perspectives, the students will learn to reflect on their own culture. The Study Abroad Office will also establish and administer programs through active collaboration with Queensborough campus faculty and other academic departments. Working with universities worldwide, the Study Abroad Program provides high quality, integrated winter and summer opportunities for Queensborough students

College Discovery
Library, Room 440
Telephone: 718-631-6210
Website: www.qcc.cuny.edu/collegediscovery

College Discovery (CD) is an educational opportunity program that provides counseling, academic support services, and financial aid to students who would otherwise be unable to attend college because of economic hardships. Counseling is individualized and comprehensive, addressing students’ personal, academic, and career interests and concerns.

College Science and Technology Entry Program (CSTEP)
Library, Room 440
Telephone: 718-631-6036
Website: www.qcc.cuny.edu/cstep

The College Science and Technology Entry Program (CSTEP), a joint project of the New York State Education Department and Queensborough Community College, provides support services to underrepresented or economically disadvantaged students interested in science, technology, engineering, mathematics and the licensed professions. CSTEP provides a variety of services including academic and career advisement, internship and research placement, peer-mentoring, textbook and laptop loan program. Additionally, enrichment workshops, and community service opportunities are some of the services offered.

Library, Room 432A
Telephone: 718-281-5174

The CUNY Edge program provides students receiving public assistance with academic advisement to ensure that they are making satisfactory progress and following guidelines established by the Human Resource Administration (HRA). CUNY Edge informs students of their rights as recipients of public assistance. The program assists students in obtaining training-related expenses and information concerning childcare. Additionally, CUNY Edge offers students one-on-one counseling involving welfare reform, assistance with various HRA forms, and assistance with the transition from public assistance to permanent self-sufficiency. Note: It is important that the faculty submit students' class attendance on time to ensure that students receive continuous benefits.

Counseling Center
Library Building, Room 428
Telephone: 718-631-6370
Website: www.qcc.cuny.edu/counseling

The Counseling Center is available to students who need assistance with academic decisions, academic advisement, career exploration, vocational testing, personal problems, veteran’s counseling, and transfer counseling. Consultations with professionally-trained staff members provide students with an opportunity to discuss all concerns with the assurance of confidentiality. Members of the Counseling Center teach ST-100 and ST-101 courses (Introduction to College Life) during the academic year. Information about special programs and workshops is available on the Counseling Center’s web site.

Senior College Transfer
Administration, 119A
Telephone: 718-631-6670
Website: www.qcc.cuny.edu/transfer

The goal of this office is to provide outreach to all students who are about to graduate or otherwise leave Queensborough Community College; especially those who are contemplating transferring to other institutions of higher learning. For example, there may be a student who wants to continue their education at another two-year institution; or may wish to transfer to a four-year college (CUNY, SUNY, out of state public institutions or private institutions). Finally, they may be looking for a school with an appropriate career related curriculum.

Head Start Program (Child Care)
“W” Building
Telephone: 718-225-3778

The Head Start program at Queensborough provides child care for children of Queensborough students. The center is open Monday through Friday 7:30 a.m. to 5 p.m. Children must be toilet trained and between three and five years of age to be eligible for placement. Contact the program director for additional eligibility information.

Office of Health Services
Medical Arts, Room MC-02
Telephone: 718-631-6375 or Security: 718-631-6320
Website: www.qcc.cuny.edu/healthservices

The College maintains a well-equipped health services facility that is open to all members of the College community, as well as visitors. The director, a registered nurse, is available five days a week.

Emergency treatment. The nurse responds to calls around the campus if the patient is not able to report to the facility. Contact Health Services or Security for assistance. Emergency medical treatment will be administered by the nurse or EMS will be called. Should it be necessary to remove an individual to a hospital, Health Services personnel will contact Public Safety to activate EMS and have the person transported via ambulance to a nearby hospital emergency room.

Ongoing services include:

  • Immunizations for MMR– Inoculation injections against measles, mumps, and rubella are provided for students who have not had them. All students born after December 31, 1956, must demonstrate proof of immunity against these diseases. Students who are not in compliance may not attend classes.
  • Athlete Health Insurance Claims Processing– All students participating on athletic teams must provide proof of health insurance to Health Services prior to team practices. Any sport injury claims occurring during team practice or games must be submitted to Health Services for processing. Supplementary insurance is also available.
  • Elevator Keys– Keys may be issued to students and personnel based on a medical need and a health care provider letter for elevators in the Science, Humanities, and Gymnasium Buildings. A deposit is required.
  • Student Absence Reports and Medical Withdrawal– Faculty members should refer students who have been absent due to illness for five or more consecutive days to contact Health Services.
  • Wellness Fairs– Conducted each semester and open to all members of the college community and neighborhood residents. These events bring together outside health experts and students from the Nursing and Massage Therapy program to provide information and guidance.
  • Worker’s Compensation– All faculty and staff accidents occurring on campus must be documented and worker’s compensation forms filled out in Health Services. Once forms are completed by the nurse they are sent to the Office of Personnel for claim processing.
  • Nursing and Massage Therapy Students– Medical requirement forms may be picked up and submitted once completed to Health Services in order to obtain a medical clearance. Medical clearance forms must then be submitted to clinical professors. Students will not be allowed to participate in clinical practicums without medical clearance. Additional medical clearance may be required for clinical placements.
  • Student Health Insurance– Health Insurance personnel are available during the week in the Science Lobby to assist students with obtaining health coverage. Please check Health Services web site for days and times.
  • Physical Education (PE) Waivers– Students not able to perform in a specific PE class due to a medical condition can request a PE waiver accompanied by health care provider letter and submit to Health Services.

Services for Students with Disabilities
Science Building, Room 132
Telephone: 718-631-6257
Website: www.qcc.cuny.edu/ssd

Services for Students with Disabilities (SSD) provides students, and faculty, with assistance in meeting the requirements of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA) and the ADA Amendments Act of 2008/09 (ADAAA) as well as other related federal, state and local laws and regulations. SSD’s primary goal is “to facilitate the academic success of students with disabilities through the provision of appropriate educational supports and settings while nurturing personal development.” SSD works to identify and utilize effective “Reasonable Accommodations” matched to a student’s needs.

SSD evaluates each students’ case once they identify themselves, or are referred by faculty/staff members/ community agencies. Documentation of disability by a qualified professional is required to determine whether, and what kind of, specialized aids, services, or academic accommodations are appropriate. Once approved by SSD, students are issued an “Accommodations Card” detailing appropriate reasonable accommodations and/or academic adjustments are approved for the student as per ADAAA. Students are required to identify themselves to each professor they wish to request accommodations from by presenting them with the Queensborough Accommodation Card.

Student Activities
Lower level of the Student Union Building
Telephone: 718-631-6233
Website: www.qcc.cuny.edu/studentactivities

The Student Activities staff seeks to enhance the students’ college experience through involvement in extracurricular activities and development of leadership and interpersonal skills. The staff encourages involvement in campus affairs and service through a variety of governance, recreational and personal interest activities. Students have a choice of some 30 organizations, ranging in focus from the Asian Society, Drama Society, Robotics Club, Math and Computer Club, Business Society, NYPIRG, and the Tutor Club to national honor societies like Phi Theta Kappa. The staff works in cooperation with members of Student Government, the Student Senate, the various clubs and organizations, and the student publications.

Club Hours are on Wednesdays from 1:00 to 3:00 p.m. Only a few classes (those with laboratories) are scheduled during these hours to give students the maximum opportunity for becoming involved in campus affairs.

Student Governance
Student Union, Lower Level
Telephone: 718-631-6239
Website: www.qcc.cuny.edu/studentActivities/studentGoverment.html

The Queensborough Student Association (QSA) comprises the student government organization at Queensborough and represents all students. QSA gives students a voice in college affairs. The Governance Plan of the College calls for student representation on the College Academic Senate and on the committees of the Senate, particularly in those areas that affect students’ academic, cultural, and social welfare. QSA also has primary responsibility for student events and coordinates programs, participates in shaping policies and student regulations, charters new organizations, and recommends the allocation of student activity fees.

Student Scholarships
Library Building, Room 411
Telephone: 718-281-5019
Website: www.qcc.cuny.edu/Scholarships

Ms. Mary Anne Langbart serves as the contact point for students who seek scholarships to support the funding of their college education. To finance this effort, the Queensborough Community College Fund Inc., which is managed through the Office of Institutional Advancement, is intended to aid and promote education and charitable purposes of the College. Funds are used to guarantee scholarships for future generations of students and to enrich the student learning experience. Scholarships managed by the Queensborough Community College Fund Inc. may be based on merit, financial need, or a combination of criteria specified by the donors.

Department chairs, or department scholarship chairs are kept apprised of the departmental scholarships available through the Queensborough Community College Fund Inc. for students already enrolled at the College or who may be graduating from the College. The Academic Senate’s Awards and Scholarship Committee is responsible for selecting the recipients of college-wide awards or scholarships that are given to graduating students at Commencement.

Established in 1975, the Fund is a non-profit public benefit corporation existing under, and by virtue of, Section 402 of the New York State Not-for-Profit Corporation Law. The Fund is recognized by the Internal Revenue Service as having tax exempt status under Section 501 (c) (3) of the U.S. Internal Revenue Code.

The Veterans’ Center

Queensborough has been providing services for veterans and reservists since the 1970’s, offering individual counseling and a veterans’ group that meets each Wednesday. The opening of the new Veterans’ Center in Queensborough’s Student Union Building (lower lobby) in 2008 represents an expansion of services as well as a central meeting place for the hundreds of veterans and reservists who attend Queensborough.

Entering veterans are encouraged to visit the College website at www.qcc.cuny.edu/veterans, where they will find a Step-by-Step Guide for Veterans, links to information about veterans’ benefits, military transcripts, certification procedures, financial aid, the hours for the Veterans Center and many other resources. Services for veterans are coordinated through a Veteran’s Resource Unit, composed of key personnel from the Registrar, Admissions, Financial Aid, and Counseling, as well as faculty veterans.

More information can be found at www.qcc.cuny.edu/veterans.

College Web Site
Academic Computing Center, Library, Room 117
Telephone: 718-631-6624
Website: www.qcc.cuny.edu/acc

The College’s Website has become the backbone for communication and information among all members of the College community and may be accessed from any computer with internet access at http://www.qcc.cuny.edu. Web site content is divided into eight major categories, each offering information on programs and information for the specific population: About Us, Academics, Current Students, Future Students, Faculty & Staff, Alumni & Friends, Give to QCC, and Employment.

The web site is overseen by a college-wide Web Site Committee, responsible for the development of Guidelines for the College Web Site, a document that defines policies and procedures for the management of the site. Web site coordinators are designated to act as “gatekeepers” for all major departments. Individual faculty members may develop their own web pages through consultation with the College Webmaster.

For more information on the Committee, website policies, and a listing of website coordinators, visit: http://www.qcc.cuny.edu/webcoordinators

Student Discipline Procedures

Rules and regulations governing student discipline are set forth in the Bylaws of the Board of Trustees of The City University of New York. The Bylaws were formulated with the intent to assure students due process and protect their civil rights. The following excerpt is taken from the Board’s Bylaws:

Queensborough Community College is responsible for providing appropriate opportunities for the educational and personal growth of its students and for ensuring that their rights as well as the rights of all other members of the College community are protected. Student disciplinary procedures have been established by the Board of Trustees of CUNY to deal with all discipline problems. These procedures are published in the Rules and Regulations section of the College Catalog and the Student Handbook.

Most incidents of disruptive behavior can be handled by the faculty member immediately by discussing them with the student or students involved. Other incidents may require more resources in dealing with matters of discipline. The Office of the Vice President for Student Affairs offers the following guidelines:

  1. Students manifesting inappropriate classroom behavior which does not seem to be of a nature warranting discipline and who do not respond to faculty interven- tions should be referred to the counselor who is the liaison to the individual faculty member’s department.
  2. Students who are manifesting disruptive classroom behaviors should be referred to the Office of the Associate Dean for Student Affairs (L-418). Any charge, accusation, or allegation which is to be presented against a student, and which, if proved may subject a student to disciplinary action, must be submitted in writing in complete detail to the Office of Student Affairs promptly by the individual, organization, or department making the charge. Complaint forms are available from the Office of Student Affairs or from the departmental secretary. A person may, however, simply prepare his or her own statement. Disciplinary charges will be processed by the Office of Student Affairs in accordance with the University Bylaws. These regulations are published in the College Catalog. Please be aware that during this process the student has the right to remain in class.
  3. If there is a clear-cut emergency involving a threat to anyone’s safety, Security should be contacted immediately on extension 6320.

For more information, contact the Associate Dean for Student Affairs, Library, Room 418, or call 718-631-6314.

Campus Cultural Centers

Kupferberg Holocaust Center (KHC)Opens in a new window
Kupferberg Holocaust Center Opens in a new window

Using the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art GalleryOpens in a new window
QCC Art GalleryOpens in a new window

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.