Support for Transitioning to Online Instruction

Drop-in Virtual Office

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Access our Virtual Office

Dial-in: +1-571-392-7650 (PIN: 248 639 6760)

(Recommended browser: Firefox)

In-person Appointments

Please contact bbsupport@qcc.cuny.edu to schedule an in-person appointment with an IT Academic Specialist.

Upcoming Webinars

• Introduction to Blackboard - Wednesday August 31^st, 3:00 pm to 4:00 pm
• Introduction to Blackboard - Friday, September 9^th, 12:00 to 1:00 pm
• Introduction to Blackboard Collaborate Ultra - Tuesday, August 30^th, 12:00 pm to 1:00 pm 
• Introduction to Blackboard Collaborate Ultra - Friday, September 9^th, 10:00 am to 11:00 am
• How to Create Assignments,Safe Assign and Turnitin - Tuesday, September 13^th, 3:00pm to 4:00pm
• How to Create a Discussion Board - Wednesday, September 14^th, 3:00 pm to 4:00 pm
• Blackboard Test and Grade Center - Friday, September 16^th, 12:00pm to 1:00pm
• Introduction to VoiceThread - Friday, September 23^rd, 3:00pm to 4:00pm
• Enhancing Instructional Videos with Playposit - Friday, September 30^th, 3:00 to 4:00pm

Register for an Upcoming Webinar

You MUST BE registered in order to attend any of the following webinars. To join the webinar, check your QCC email 30 minutes before the session begins. You will receive a link to join the session via Blackboard Collaborate.

Recommendations before joining a session:

• Use a laptop or a desktop
• Ensure your computer meets the minimum system requirements for running a Collaborate session on your computer. Review the Certified Browsers and Operating Systems. We recommend the most recent version of Firefox and Chrome.
• A headset with a built in microphone or standard headphones if your computer has a built in microphone
• Review the online tutorials

Recorded "Distance Learning" Webinars

Watch the recorded sessions online

Contact Us

The Office of Educational Technology (OET) has developed a variety of tools, resources and services to assist faculty in planning course materials, navigating the learning management systems, and maintaining virtual engagement with students.

We are offering multiple methods of communication for instructors to access direct support from our office. Here are the current methods and contact details:

Webinars

The Office of Educational Technology will be offering weekly webinars on an array of topics including Blackboard, Blackboard Collaborate, Voicethread, PlayPosit, and more. Please visit our website for an updated list.

Contact: the Office of Educational Technologies

Training and Consultations

The OET staff is available for one-on-one or small group appointments for specific Blackboard training needs, or to discuss any educational technology related topics. To schedule an appointment, email our office.

Contact: bbtraining@qcc.cuny.edu

Drop-in Virtual Office (Quick Consultations)

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Access our Virtual Office

(Recommended browser: Firefox)

Blackboard Technical Problems (Faculty and Students)

For technical issues, faculty please contact bbsupport@qcc.cuny.edu.

For Login issues, please contact helpdesk@qcc.cuny.edu

After Hours Blackboard Support

The after-hour Blackboard support coverage is available:

Weeknights — from 8:00pm to 8:00am the next morning

Weekends — from 8:00pm Friday night to 8:00am Monday morning

Contact: (646) 664-2024

 Online Resources

• You will also find important resources on the following web page: Academy Continuity

• If you are considering offering synchronous virtual classroom, you can find information on the QCC Blackboard Collaborate web page

• If you have never used Blackboard before, we advise you to review the following instructional material: Introduction to Blackboard