Office of Educational Technology


Consistent with the College’s mission, the Office of Educational Technology (OET) strives to provide educational technology resources and training that promote successful teaching and learning experiences. We are committed to advancing education through innovative and inclusive technological solutions that empower educators and learners, whether they are in traditional classrooms or engaging in remote learning.


  • Enhance Accessible Learning: Ensure equitable access to quality education for all learners, regardless of their background, by leveraging technology to provide inclusive learning experiences that cater to diverse learning styles and abilities.
  • Educational Technology Integration: Promote the seamless integration of technology into educational practices, empowering educators to create engaging and interactive learning environments that foster critical thinking, collaboration, and creativity.
  • Optimize Learning Management Systems (LMS): Streamline the administration of learning through efficient and user-friendly LMS platforms. Facilitate the adoption, implementation, and ongoing support of LMS solutions that empower educators to manage content, assessments, and student progress effectively.
  • Distance Learning: Ensure that the online learning platform is robust, reliable, and capable of handling increased traffic and user engagement.

Support for Online Instruction

Drop-in Virtual Office

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Access our Virtual Office

Dial-in: +1-571-392-7650 (PIN: 248 639 6760)

(Recommended browser: Firefox)


In-person Appointments

Please contact to schedule an in-person appointment with an IT Academic Specialist.


Upcoming Webinars

Over the spring 2024 semester, CUNY will be offering the following live-webinar style Brightspace Basic Series of Training. Each module description follows. Please REGISTER for one or more of the workshops (delivered via Zoom).

  • Getting Started in Brightspace: overview of key features and tools, course management – class list, groups/sections, communicating with students, adding content basics, assignment basics, quiz basics, adaptive release, key terms and resources for instructors.
  • ABCs of Content: overview and table of contents, modules; adding content to courses (from existing course content, building it from scratch), creating activities for learners, instructor settings for assignments, discussions and quizzes.
  • Engaging Learners: brief UDL overview and overview of accessibility in Brightspace, tools and features for communication (announcements, activity feed, discussions and virtual classroom), tools and features for engagement (calendar, progress)
  • Assessing Learning: assignments, quizzes, evaluating learners via quick eval and submissions, rubrics, gradebook basics.

Recorded "Distance Learning" Webinars

Watch the recorded sessions online

Contact Us

The Office of Educational Technology (OET) has developed a variety of tools, resources and services to assist faculty in planning course materials, navigating the learning management systems, and maintaining virtual engagement with students.

We are offering multiple methods of communication for instructors to access direct support from our office. Here are the current methods and contact details:


The Office of Educational Technology will be offering weekly webinars on an array of topics including Blackboard, Blackboard Collaborate, Voicethread, PlayPosit, and more. Please visit our website for an updated list.

Contact: the Office of Educational Technologies

Training and Consultations

The OET staff is available for one-on-one or small group appointments for specific Blackboard training needs, or to discuss any educational technology related topics. To schedule an appointment, email our office.


Drop-in Virtual Office (Quick Consultations)

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Access our Virtual Office

(Recommended browser: Firefox)

Blackboard Technical Problems (Faculty and Students)

For technical issues, faculty please contact

For Login issues, please contact

After Hours Blackboard Support

The after-hour Blackboard support coverage is available:

Weeknights — from 8:00pm to 8:00am the next morning

Weekends — from 8:00pm Friday night to 8:00am Monday morning

Contact: (646) 664-2024


 Online Resources

  • You will also find important resources on the following web page: eLearning at QCC

  • If you are considering offering synchronous virtual classroom, you can find information on the QCC Blackboard Collaborate web page

  • If you have never used Blackboard before, we advise you to review the following instructional material: Introduction to Blackboard

Consulting and Support

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art Gallery

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.