Support for Transitioning to Online Instruction

One-on-one Virtual Training Sessions

The OET staff is available for one-on-one or small group appointments. Please use our Calendly online Distance Learning Training calandar to schdule an appointment.

Drop-in Virtual Office (Quick Consultations)

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Click here to access our Virtual Office

Dial-in: +1-571-392-7650 (PIN: 248 639 6760)

(Recommended browser: Firefox)

Live "Distance Learning" Webinars

•  Introduction to Blackboard - Tuesday, February 2nd, 3:00pm to 4:00pm & Wednesday, February 10th, 3:00pm to 4:00pm
• Introduction to Blackboard Collaborate Ultra - Thursday, February 4th, 3:00pm to 4:00pm & Thursday, February 11th, 3:00pm to 4:00pm
• How to Create Assignments, Safe Assign and Turnitin - Tuesday, February 16th, 3:00pm to 4:00pm & Wednesday, February 24th, 3:00pm to 4:00pm
• How to Create a Discussion Board - Thursday, February 18th, 3:00pm to 4:00pm & Friday, February 26th, 11:00am to 12:00pm
• Blackboard Test and Grade Center - Tuesday, March 2nd, 3:00pm to 4:00pm & Wednesday, March 10th, 3:00pm to 4:00pm
• Introduction to VoiceThread - Thursday, March 4th, 3:00pm to 4:00pm & Friday, March 12th, 11:00am to 12:00pm
• Enhancing Instructional Videos with PlayPosit - Tuesday, March 16th, 3:00pm to 4:00pm & Wednesday, March 24th, 3:00pm to 4:00pm

REGISTER

You MUST BE registered in order to attend any of the following webinars. To join the webinar, check your QCC email 30 minutes before the session begins. You will receive a link to join the session via Blackboard Collaborate.

Recommendations before joining a session:

• Use a laptop or a desktop
• Ensure your computer meets the minimum system requirements for running a Collaborate session on your computer. Review the Certified Browsers and Operating Systems. We recommend the most recent version of Firefox and Chrome.
• A headset with a built in microphone or standard headphones if your computer has a built in microphone
• Review the following tutorials https://help.blackboard.com/Collaborate/Ultra/Moderator

Recorded "Distance Learning" Webinars

Click here to watch the recorded sessions

Contact Us

The Office of Educational Technology (OET) has developed a variety of tools, resources and services to assist faculty in planning course materials, navigating the learning management systems, and maintaining virtual engagement with students.

We are offering multiple methods of communication for instructors to access direct support from our office. Here are the current methods and contact details:

Webinars

The Office of Educational Technology will be offering weekly webinars on an array of topics including Blackboard, Blackboard Collaborate, Voicethread, PlayPosit, and more. Please visit our website for an updated list.

Contact: https://www.qcc.cuny.edu/oet/

Training and Consultations

The OET staff is available for one-on-one or small group appointments for specific Blackboard training needs, or to discuss any educational technology related topics. To schedule an appointment, email our office.

Contact: bbtraining@qcc.cuny.edu

Drop-in Virtual Office (Quick Consultations)

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Click here to access our Virtual Office

(Recommended browser: Firefox)

Blackboard Technical Problems (Faculty and Students)

For technical issues, faculty please contact bbsupport@qcc.cuny.edu.

For Login issues, please contact helpdesk@qcc.cuny.edu

After Hours Blackboard Support

The after-hour Blackboard support coverage is available:

Weeknights — from 8:00pm to 8:00am the next morning

Weekends — from 8:00pm Friday night to 8:00am Monday morning

Contact: (646) 664-2024

 Online Resources

• You will also find important resources on the following web page: Academy Continuity
•  If you are considering offering synchronous virtual classroom, you can find information on the QCC Blackboard Collaborate web page
• If you have never used Blackboard before, we advise you to review the following instructional material: Introduction to Blackboard