Office of Educational Technology


Consistent with the College’s mission, the Office of Educational Technology (OET) strives to provide educational technology resources and training that promote successful teaching and learning experiences. We are committed to advancing education through innovative and inclusive technological solutions that empower educators and learners, whether they are in traditional classrooms or engaging in remote learning.


  • Enhance Accessible Learning: Ensure equitable access to quality education for all learners, regardless of their background, by leveraging technology to provide inclusive learning experiences that cater to diverse learning styles and abilities.
  • Educational Technology Integration: Promote the seamless integration of technology into educational practices, empowering educators to create engaging and interactive learning environments that foster critical thinking, collaboration, and creativity.
  • Optimize Learning Management Systems (LMS): Streamline the administration of learning through efficient and user-friendly LMS platforms. Facilitate the adoption, implementation, and ongoing support of LMS solutions that empower educators to manage content, assessments, and student progress effectively.
  • Distance Learning: Ensure that the online learning platform is robust, reliable, and capable of handling increased traffic and user engagement.

Support for Transitioning to Online Instruction

Drop-in Virtual Office

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Access our Virtual Office

Dial-in: +1-571-392-7650 (PIN: 248 639 6760)

(Recommended browser: Firefox)


In-person Appointments

Please contact to schedule an in-person appointment with an IT Academic Specialist.


Upcoming Webinars

  • Introduction to Blackboard - Friday 09/08/2023 - 2:00 pm - 3:00 pm 
  • Introduction to Blackboard Collaborate Ultra - Friday 09/08/2023 3:00 pm - 4:00 pm 
  • How to Create a Discussion Board - Thursday 09/14/2023 - 11:00 am - 12:00 pm 
  • How to Create Assignments, Safe Assign - Friday 09/15/2023 - 11:00 am - 12:00 pm 
  • Blackboard Test and Grade Center - Friday 09/15/2023 - 2:00 pm - 3:00 pm 
  • How to Create Assignments, Safe Assign - Thursday 09/21/2023 - 3:00 pm - 4:00 pm 
  • Blackboard Test and Grade Center - Friday 10/13/2023 - 2:00 pm - 3:00 pm 

Register for an Upcoming Webinar

You MUST BE registered in order to attend any of the following webinars. To join the webinar, check your QCC email 30 minutes before the session begins. You will receive a link to join the session via Blackboard Collaborate.

Recommendations before joining a session:

  • Use a laptop or a desktop
  • Ensure your computer meets the minimum system requirements for running a Collaborate session on your computer. Review the Certified Browsers and Operating Systems. We recommend the most recent version of Firefox and Chrome.
  • A headset with a built in microphone or standard headphones if your computer has a built in microphone
  • Review the online tutorials

Recorded "Distance Learning" Webinars

Watch the recorded sessions online

Contact Us

The Office of Educational Technology (OET) has developed a variety of tools, resources and services to assist faculty in planning course materials, navigating the learning management systems, and maintaining virtual engagement with students.

We are offering multiple methods of communication for instructors to access direct support from our office. Here are the current methods and contact details:


The Office of Educational Technology will be offering weekly webinars on an array of topics including Blackboard, Blackboard Collaborate, Voicethread, PlayPosit, and more. Please visit our website for an updated list.

Contact: the Office of Educational Technologies

Training and Consultations

The OET staff is available for one-on-one or small group appointments for specific Blackboard training needs, or to discuss any educational technology related topics. To schedule an appointment, email our office.


Drop-in Virtual Office (Quick Consultations)

For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm

Contact: Access our Virtual Office

(Recommended browser: Firefox)

Blackboard Technical Problems (Faculty and Students)

For technical issues, faculty please contact

For Login issues, please contact

After Hours Blackboard Support

The after-hour Blackboard support coverage is available:

Weeknights — from 8:00pm to 8:00am the next morning

Weekends — from 8:00pm Friday night to 8:00am Monday morning

Contact: (646) 664-2024


 Online Resources

  • You will also find important resources on the following web page: eLearning at QCC

  • If you are considering offering synchronous virtual classroom, you can find information on the QCC Blackboard Collaborate web page

  • If you have never used Blackboard before, we advise you to review the following instructional material: Introduction to Blackboard

Consulting and Support

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art Gallery

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.