Managerial and Professional Jobs
Director of Technology Support & Service Center
Job ID: 32333
- Apply Now:
- Current CUNY Employees
- External Applicants
Director of Technology Support & Service Center
**POSITION DETAILS**
Queensborough Community College of the City University of New York (CUNY) is a comprehensive college in Queens which offers over 40 associate degrees, certificates and continuing education programs. Queensborough Community College (QCC) is dedicated to academic excellence and rigor and to providing an affordable, high-quality education to precollege, college, and lifelong learners. CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission.
Reporting to the Deputy Chief Information Technology Officer, the Technology Support and Services Director (HEO) provides strategic leadership and operational oversight for academic and administrative computing services across the College. The Director leads the Technology Support and Service Center (TSSC), the College’s one stop help desk, providing students, faculty, staff, and visitors with a single point of contact for technical support and service needs. In this capacity, the role is responsible for ensuring consistent, high quality service delivery, clear intake and resolution pathways, and a responsive support experience that meets the needs of the campus community. The Director will foster a culture of care and high touch customer service to improve the student, faculty, and staff experience, in alignment with the College’s strategic plan goals.
In addition to leading the daily operations of the TSSC, the Director provides strategic direction and oversight of academic and administrative computer labs and associated instructional and administrative technology environments. This role is responsible for developing and implementing a plan to unify all academic and administrative computer labs into a centrally managed, secure, and standards based environment that supports teaching, learning, student services, and administrative operations while ensuring compliance with CUNY cybersecurity requirements and industry best practices. Responsibilities also include oversight of the maintenance, lifecycle management, and procurement of lab equipment, as well as classroom podium and other instructional technology.
A core responsibility of the position is the development and management of standardized computer images across all campus lab computers that meet the diverse instructional and operational needs of 17 academic departments and multiple administrative and student service offices, while also leading strategy and implementation efforts to expand secure access to these environments through virtual desktop and virtual infrastructure solutions, increasing flexibility, availability, and equity of access.
The Director will work closely with student-facing administrative offices and academic department chairs and faculty to understand discipline specific needs, instructional priorities, and software requirements, and to ensure those needs are met within a secure and scalable technology framework. Critical to this role is the ability to ensure compliance with College and University cybersecurity standards, policies, and recommended practices, while coordinating closely with appropriate offices to support risk mitigation, audit readiness, and continuous improvement.
The position is also responsible for managing and overseeing a significant operating budget, exercising strong fiscal stewardship, monitoring expenditures, and identifying efficiencies and cost-saving opportunities. In addition, the role leads complex information technology procurements in accordance with CUNY and New York State requirements, working in partnership with the Purchasing Department on the development of RFPs and statements of work, vendor evaluation and selection, contract negotiations, and ongoing vendor performance oversight.
CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.
RESPONSIBILITIES
Provide strategic leadership and operational oversight for the Technology Support and Service Center (TSSC), serving as the College’s one stop help desk for students, faculty, and staff.
Establish and sustain a high quality, customer centered service model that ensures consistent service delivery, clear intake and resolution pathways, and a responsive support experience across the campus community.
Foster a culture of care and high touch customer service aligned with the College’s strategic plan and institutional priorities.
Supervise professional staff and oversee College Lab Technicians (CLTs), service desk personnel, Higher Education Assistants, interns, and laboratory assistants supporting TSSC and Academic Computing Center operations.
Provide leadership and strategic direction for academic and administrative computer labs and associated instructional and administrative technology environments.
Unify all academic and administrative computer labs into a centrally managed, secure, and standards-based environment that supports teaching, learning, student services, and administrative operations.
Develop, manage, and govern standardized computer images across all campus lab environments to support the instructional and operational needs of 17 academic departments and multiple administrative and student service offices.
Work closely with academic department chairs, faculty, and student facing administrative offices to understand discipline specific needs, instructional priorities, and software requirements, and to ensure those needs are supported within a secure and scalable technology framework.
Lead strategy and implementation efforts to expand secure access to academic and administrative computing environments through virtual desktop and virtual infrastructure solutions.
Oversee the maintenance, lifecycle management, and procurement of academic and administrative lab equipment, as well as classroom podium and instructional technology.
Establish and maintain standardized workflows, service delivery procedures, and operational practices to manage work intake and assignments across multiple channels, including ticketing systems, email, and other request pathways.
Develop, track, and report key performance indicators and operational metrics, including service desk performance, technology utilization, software adoption, and cybersecurity related incident response; prepare briefings and presentations for the CIO, DCIO, and other stakeholders.
Ensure compliance with College and University cybersecurity standards, policies, and recommendations, and coordinate with appropriate offices to support risk mitigation and continuous improvement.
Lead complex information technology procurements in accordance with CUNY and New York State requirements, in partnership with the Purchasing Department, including preparation of RFPs and statements of work, vendor evaluation, and performance oversight.
Develop and manage the Academic Computing Center operating budget and provide oversight of the Student Technology Fee budget, including spending plans, expenditure monitoring, annual reporting, and future planning.
Serve on and represent the College on relevant committees and working groups, including Student Technology Fee and CUNY Academic Technology committees, and represent the College at University wide meetings and forums as required.
**QUALIFICATIONS**
Bachelor's Degree and eight years' relevant experience required.
Preferred Qualifications:
+ Demonstrated leadership experience managing technology teams in large, complex organizations—preferably within higher education—along with a strong ability to navigate governance, compliance, and policy requirements while coordinating effectively with legal, finance, procurement, and risk management stakeholders
+ Demonstrated ability to lead organizational change by implementing new systems, processes, and service models while building trust and stakeholder buy-in, with a proven track record of collaborating effectively across divisions in policy-intensive or compliance-driven environments, such as a higher education institution
+ Strong budget management experience, including oversight of large and complex budgets, fiscal planning, forecasting, and identifying operational efficiencies
+ Excellent communication and relationship building skills, with the ability to translate complex technical concepts for non-technical audiences
+ ITIL (Information Technology Infrastructure Library) Foundation certification or similar
+ Experience working effectively with diverse populations, including faculty, staff, students, and external partners, with a demonstrated commitment to equity, access, and inclusion
**CUNY TITLE OVERVIEW**
Oversees a College instructional technology facility, multimedia center, research technology unit, or related area
- Provides expertise in a variety of technologies and equipment used to support academic instruction and/or research
- Ensures quality customer service to all clients, particularly faculty and staff
- Develops and executes long-term technology plans and manages acquisition of appropriate equipment and services
- Oversees installation, maintenance, and repairs of technical equipment
- Evaluates usage, capacity, systems performance, and security considerations, and implements upgrades as required
- Establishes operation and maintenance routines, manage day-to-day technical operations, and oversees assigned staff
- May serve as Deputy to a Chief Information Officer or other technology executive
- Performs related duties as assigned.
Job Title Name: IT Academic Technology Director
**CUNY TITLE**
Higher Education Officer
**FLSA**
Exempt
**COMPENSATION AND BENEFITS**
$136,546 - $155,388.
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
**HOW TO APPLY**
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates must provide resume, and cover letter.
**CLOSING DATE**
June 29, 2026.
Review of resumes to begin immediately.
**JOB SEARCH CATEGORY**
CUNY Job Posting: Managerial/Professional
**EQUAL EMPLOYMENT OPPORTUNITY**
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
<strong>Job ID: </strong>32333
<strong>Location: </strong>Queensborough CC
<strong>Job Type: </strong>Full-Time
**POSITION DETAILS**
Queensborough Community College of the City University of New York (CUNY) is a comprehensive college in Queens which offers over 40 associate degrees, certificates and continuing education programs. Queensborough Community College (QCC) is dedicated to academic excellence and rigor and to providing an affordable, high-quality education to precollege, college, and lifelong learners. CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission.
Reporting to the Deputy Chief Information Technology Officer, the Technology Support and Services Director (HEO) provides strategic leadership and operational oversight for academic and administrative computing services across the College. The Director leads the Technology Support and Service Center (TSSC), the College’s one stop help desk, providing students, faculty, staff, and visitors with a single point of contact for technical support and service needs. In this capacity, the role is responsible for ensuring consistent, high quality service delivery, clear intake and resolution pathways, and a responsive support experience that meets the needs of the campus community. The Director will foster a culture of care and high touch customer service to improve the student, faculty, and staff experience, in alignment with the College’s strategic plan goals.
In addition to leading the daily operations of the TSSC, the Director provides strategic direction and oversight of academic and administrative computer labs and associated instructional and administrative technology environments. This role is responsible for developing and implementing a plan to unify all academic and administrative computer labs into a centrally managed, secure, and standards based environment that supports teaching, learning, student services, and administrative operations while ensuring compliance with CUNY cybersecurity requirements and industry best practices. Responsibilities also include oversight of the maintenance, lifecycle management, and procurement of lab equipment, as well as classroom podium and other instructional technology.
A core responsibility of the position is the development and management of standardized computer images across all campus lab computers that meet the diverse instructional and operational needs of 17 academic departments and multiple administrative and student service offices, while also leading strategy and implementation efforts to expand secure access to these environments through virtual desktop and virtual infrastructure solutions, increasing flexibility, availability, and equity of access.
The Director will work closely with student-facing administrative offices and academic department chairs and faculty to understand discipline specific needs, instructional priorities, and software requirements, and to ensure those needs are met within a secure and scalable technology framework. Critical to this role is the ability to ensure compliance with College and University cybersecurity standards, policies, and recommended practices, while coordinating closely with appropriate offices to support risk mitigation, audit readiness, and continuous improvement.
The position is also responsible for managing and overseeing a significant operating budget, exercising strong fiscal stewardship, monitoring expenditures, and identifying efficiencies and cost-saving opportunities. In addition, the role leads complex information technology procurements in accordance with CUNY and New York State requirements, working in partnership with the Purchasing Department on the development of RFPs and statements of work, vendor evaluation and selection, contract negotiations, and ongoing vendor performance oversight.
CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.
RESPONSIBILITIES
Provide strategic leadership and operational oversight for the Technology Support and Service Center (TSSC), serving as the College’s one stop help desk for students, faculty, and staff.
Establish and sustain a high quality, customer centered service model that ensures consistent service delivery, clear intake and resolution pathways, and a responsive support experience across the campus community.
Foster a culture of care and high touch customer service aligned with the College’s strategic plan and institutional priorities.
Supervise professional staff and oversee College Lab Technicians (CLTs), service desk personnel, Higher Education Assistants, interns, and laboratory assistants supporting TSSC and Academic Computing Center operations.
Provide leadership and strategic direction for academic and administrative computer labs and associated instructional and administrative technology environments.
Unify all academic and administrative computer labs into a centrally managed, secure, and standards-based environment that supports teaching, learning, student services, and administrative operations.
Develop, manage, and govern standardized computer images across all campus lab environments to support the instructional and operational needs of 17 academic departments and multiple administrative and student service offices.
Work closely with academic department chairs, faculty, and student facing administrative offices to understand discipline specific needs, instructional priorities, and software requirements, and to ensure those needs are supported within a secure and scalable technology framework.
Lead strategy and implementation efforts to expand secure access to academic and administrative computing environments through virtual desktop and virtual infrastructure solutions.
Oversee the maintenance, lifecycle management, and procurement of academic and administrative lab equipment, as well as classroom podium and instructional technology.
Establish and maintain standardized workflows, service delivery procedures, and operational practices to manage work intake and assignments across multiple channels, including ticketing systems, email, and other request pathways.
Develop, track, and report key performance indicators and operational metrics, including service desk performance, technology utilization, software adoption, and cybersecurity related incident response; prepare briefings and presentations for the CIO, DCIO, and other stakeholders.
Ensure compliance with College and University cybersecurity standards, policies, and recommendations, and coordinate with appropriate offices to support risk mitigation and continuous improvement.
Lead complex information technology procurements in accordance with CUNY and New York State requirements, in partnership with the Purchasing Department, including preparation of RFPs and statements of work, vendor evaluation, and performance oversight.
Develop and manage the Academic Computing Center operating budget and provide oversight of the Student Technology Fee budget, including spending plans, expenditure monitoring, annual reporting, and future planning.
Serve on and represent the College on relevant committees and working groups, including Student Technology Fee and CUNY Academic Technology committees, and represent the College at University wide meetings and forums as required.
**QUALIFICATIONS**
Bachelor's Degree and eight years' relevant experience required.
Preferred Qualifications:
+ Demonstrated leadership experience managing technology teams in large, complex organizations—preferably within higher education—along with a strong ability to navigate governance, compliance, and policy requirements while coordinating effectively with legal, finance, procurement, and risk management stakeholders
+ Demonstrated ability to lead organizational change by implementing new systems, processes, and service models while building trust and stakeholder buy-in, with a proven track record of collaborating effectively across divisions in policy-intensive or compliance-driven environments, such as a higher education institution
+ Strong budget management experience, including oversight of large and complex budgets, fiscal planning, forecasting, and identifying operational efficiencies
+ Excellent communication and relationship building skills, with the ability to translate complex technical concepts for non-technical audiences
+ ITIL (Information Technology Infrastructure Library) Foundation certification or similar
+ Experience working effectively with diverse populations, including faculty, staff, students, and external partners, with a demonstrated commitment to equity, access, and inclusion
**CUNY TITLE OVERVIEW**
Oversees a College instructional technology facility, multimedia center, research technology unit, or related area
- Provides expertise in a variety of technologies and equipment used to support academic instruction and/or research
- Ensures quality customer service to all clients, particularly faculty and staff
- Develops and executes long-term technology plans and manages acquisition of appropriate equipment and services
- Oversees installation, maintenance, and repairs of technical equipment
- Evaluates usage, capacity, systems performance, and security considerations, and implements upgrades as required
- Establishes operation and maintenance routines, manage day-to-day technical operations, and oversees assigned staff
- May serve as Deputy to a Chief Information Officer or other technology executive
- Performs related duties as assigned.
Job Title Name: IT Academic Technology Director
**CUNY TITLE**
Higher Education Officer
**FLSA**
Exempt
**COMPENSATION AND BENEFITS**
$136,546 - $155,388.
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
**HOW TO APPLY**
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates must provide resume, and cover letter.
**CLOSING DATE**
June 29, 2026.
Review of resumes to begin immediately.
**JOB SEARCH CATEGORY**
CUNY Job Posting: Managerial/Professional
**EQUAL EMPLOYMENT OPPORTUNITY**
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
<strong>Job ID: </strong>32333
<strong>Location: </strong>Queensborough CC
<strong>Job Type: </strong>Full-Time
Director of Project Management (Administrative Organizational and Business Effectiveness Director) - REVISED
Job ID: 32211
- Apply Now:
- Current CUNY Employees
- External Applicants
Director of Project Management (Administrative Organizational and Business Effectiveness Director) - REVISED
**POSITION DETAILS**
The Director of Project Management in the Office of Information Technology plays a critical leadership role at Queensborough Community College, directing a portfolio of campus-wide information technology initiatives that support strategic goals in academic, administrative, and student service functions. Reporting to the Chief Information Officer, the Director provides oversight, planning, and execution of complex technology projects, ensuring alignment with CUNY-wide policies, cybersecurity standards, and procurement guidelines.
The Director manages project staff, engages stakeholders across academic and administrative departments, and ensures timely delivery of technology solutions that support instructional delivery, institutional effectiveness, and student success. This role is central to the College’s ongoing digital transformation and is critical to ensuring the successful management of CUNY-wide technology modernization projects.
Key responsibilities include:
Lead collaboration of cross-functional teams to deliver projects such as enterprise software implementation, infrastructure upgrades, classroom technology enhancements, and cloud migrations.
Create and maintain project charters, work plans, risk assessments, budgets, and performance metrics.
Establish project management standards, tools, and templates for consistent campus-wide execution.
Enter, maintain, and access information in computer-based systems, such as project management systems, work order systems, inventory and timekeeping systems, and financial systems of various kinds.
Collaborate with academic and administrative departments to assess needs, set priorities, and define project outcomes.
Coordinate with University-wide IT leadership and vendor partners to ensure compliance, cost-effectiveness, and interoperability.
Manage communications, status reports, and governance updates for campus leadership.
Inspect ongoing projects and collect data on project status for review by management.
Supervise staff and serve as a mentor for cross-training in IT operations and planning.
Create and maintain reports and assorted documents for projects.
Respond to internal or external stakeholders’ queries and consult with campus subject matter experts.
Maintain reports for projections of refresh cycles and provide periodic reporting to stakeholders.
Apply project management procedures and standards using appropriate methods and technologies.
Take initiative to make decisions, resolve problems, work effectively with all levels of faculty and staff constituents, and foster a cooperative and collaborative work environment.
Arrange and participate, as appropriate, in required project meetings, inspections, and project activities.
Work non-standard hours as needed.
Perform other duties as assigned.
Applicants must be legally eligible to work in the United States. Sponsorship will not be offered for this position.
CUNY is an equal opportunity employer and is committed to increasing the diversity of its workforce. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.
**QUALIFICATIONS**
Bachelor's degree and eight years' related experience required.
Preferred Qualifications:
- Master's degree in Information Technology, Business Administration, or a related field
- Project Management Professional (PMP), PRINCE2, Agile certification, or equivalent
- Experience managing large-scale IT projects within higher education
- Familiarity with CUNY procurement, accessibility standards, and data privacy policies
- Excellent communication, change management, and analytical skills
**CUNY TITLE OVERVIEW**
Leads initiatives to develop and implement improvements to management and administrative practices and systems.
- Serves as a consultant to management in investigating current situations and in identifying the scope of the problem and potential solutions
- Conducts studies and reviews to design organizational or systems improvements, developing appropriate measurements and goals
- Serves as a change management leader in implementing major organizational or systems improvements; develops and executes implementation plans, reporting results and issues to management
- Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results
- Performs related duties as assigned.
**CUNY TITLE**
Higher Education Officer
**FLSA**
Exempt
**COMPENSATION AND BENEFITS**
REVISED Salary Range$ 113,982 - $131,440.
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
**HOW TO APPLY**
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates must provide a resume and cover letter, and project management portfolio.
**CLOSING DATE**
May 21, 2026.
Review of resumes to begin immediately.
**JOB SEARCH CATEGORY**
CUNY Job Posting: Managerial/Professional
**EQUAL EMPLOYMENT OPPORTUNITY**
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
<strong>Job ID: </strong>32211
<strong>Location: </strong>Queensborough CC
<strong>Job Type: </strong>Full-Time
**POSITION DETAILS**
The Director of Project Management in the Office of Information Technology plays a critical leadership role at Queensborough Community College, directing a portfolio of campus-wide information technology initiatives that support strategic goals in academic, administrative, and student service functions. Reporting to the Chief Information Officer, the Director provides oversight, planning, and execution of complex technology projects, ensuring alignment with CUNY-wide policies, cybersecurity standards, and procurement guidelines.
The Director manages project staff, engages stakeholders across academic and administrative departments, and ensures timely delivery of technology solutions that support instructional delivery, institutional effectiveness, and student success. This role is central to the College’s ongoing digital transformation and is critical to ensuring the successful management of CUNY-wide technology modernization projects.
Key responsibilities include:
Lead collaboration of cross-functional teams to deliver projects such as enterprise software implementation, infrastructure upgrades, classroom technology enhancements, and cloud migrations.
Create and maintain project charters, work plans, risk assessments, budgets, and performance metrics.
Establish project management standards, tools, and templates for consistent campus-wide execution.
Enter, maintain, and access information in computer-based systems, such as project management systems, work order systems, inventory and timekeeping systems, and financial systems of various kinds.
Collaborate with academic and administrative departments to assess needs, set priorities, and define project outcomes.
Coordinate with University-wide IT leadership and vendor partners to ensure compliance, cost-effectiveness, and interoperability.
Manage communications, status reports, and governance updates for campus leadership.
Inspect ongoing projects and collect data on project status for review by management.
Supervise staff and serve as a mentor for cross-training in IT operations and planning.
Create and maintain reports and assorted documents for projects.
Respond to internal or external stakeholders’ queries and consult with campus subject matter experts.
Maintain reports for projections of refresh cycles and provide periodic reporting to stakeholders.
Apply project management procedures and standards using appropriate methods and technologies.
Take initiative to make decisions, resolve problems, work effectively with all levels of faculty and staff constituents, and foster a cooperative and collaborative work environment.
Arrange and participate, as appropriate, in required project meetings, inspections, and project activities.
Work non-standard hours as needed.
Perform other duties as assigned.
Applicants must be legally eligible to work in the United States. Sponsorship will not be offered for this position.
CUNY is an equal opportunity employer and is committed to increasing the diversity of its workforce. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.
**QUALIFICATIONS**
Bachelor's degree and eight years' related experience required.
Preferred Qualifications:
- Master's degree in Information Technology, Business Administration, or a related field
- Project Management Professional (PMP), PRINCE2, Agile certification, or equivalent
- Experience managing large-scale IT projects within higher education
- Familiarity with CUNY procurement, accessibility standards, and data privacy policies
- Excellent communication, change management, and analytical skills
**CUNY TITLE OVERVIEW**
Leads initiatives to develop and implement improvements to management and administrative practices and systems.
- Serves as a consultant to management in investigating current situations and in identifying the scope of the problem and potential solutions
- Conducts studies and reviews to design organizational or systems improvements, developing appropriate measurements and goals
- Serves as a change management leader in implementing major organizational or systems improvements; develops and executes implementation plans, reporting results and issues to management
- Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results
- Performs related duties as assigned.
**CUNY TITLE**
Higher Education Officer
**FLSA**
Exempt
**COMPENSATION AND BENEFITS**
REVISED Salary Range$ 113,982 - $131,440.
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
**HOW TO APPLY**
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates must provide a resume and cover letter, and project management portfolio.
**CLOSING DATE**
May 21, 2026.
Review of resumes to begin immediately.
**JOB SEARCH CATEGORY**
CUNY Job Posting: Managerial/Professional
**EQUAL EMPLOYMENT OPPORTUNITY**
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
<strong>Job ID: </strong>32211
<strong>Location: </strong>Queensborough CC
<strong>Job Type: </strong>Full-Time
