Fall Student Resources

Requesting a new loaner device

Devices are available on loan for students who are enrolled for the semester. You must be registered for the Fall '23 semester to request a loaner device. If your course requires additional technology, please contact DeviceLoaner@qcc.cuny.edu with course and section. 

Students enrolled for the Fall can submit a device request by clicking Loaner Request and logging in using their Tiger ID username and password.

Login to Request a Loaner Device

For assistance with your Tiger ID account select password help at the bottom of the login page.

If the student is approved for a loaner device, the device will be mailed to the student's address.

Note: If you are having trouble logging in to request a loaner, please email helpdesk@qcc.cuny.edu with " Loaner Request Login" in the subject line of the email and include your EMPLID in the body of the email.

Returning a loaned device

If you were loaned a device from the College for the Spring '23 or Summer '23 semesters, the device loaned to you must be returned unless you meet one of the following exceptions:

1. You are currently registered for the Fall '23 semester
2. You will register for the Fall '23 semester before Friday, August 25 (the first day of fall classes)

If you are not returning to QCC, or transferring to another CUNY college, or returning to QCC but no longer need the device, please return your device to the College. We hope the device we loaned to you was helpful in completing your Spring '23 and/or Summer '23 semester classes, and returning your device now will allow us to provide other students who need a device to continue their studies at QCC during the Fall.

Important: You must return the device for the Bursar hold on your account for the device loaner to be taken off. If you do not return the device, the hold will remain and affect your ability to receive transcripts from the College for employment, employment tuition vouchers, etc.

Please follow the instructions below to return your device to the College:

If you have the original shipping packaging and it is useable, contact QCC Central Receiving ( CentralReceiving@qcc.cuny.edu) to schedule a pickup. Carefully package the laptop or iPad and seal the box using appropriate packaging tape. When the FedEx driver arrives on the scheduled pick-up date, you must fill out the return label the FedEx driver will provide with the QCC return address.

If you do not have the original shipping packaging and need a box to package the laptop or iPad, contact QCC Central Receiving ( CentralReceiving@qcc.cuny.edu) and we will send you a box with bubble wrap and a FedEx return label. Please carefully wrap the laptop or iPad with the bubble wrap, put the laptop in the box, seal the box using appropriate packaging tape, and affix the FedEx return label on the box. Once the device is packaged and ready to ship back, contact either FedEx directly and schedule a pickup or contact QCC Central Receiving to schedule a FedEx pick up for you.

You do not have to pay for returning the device that was loaned to you.

The College will confirm with you via email that FedEx has picked up the device and will track the return.

If you have any questions, please contact Central Receiving: CentralReceiving@qcc.cuny.edu

After you return the device, the Bursar hold on your account for the device loaner will be taken off.

Students registered for the current semester can remotely log into Queensborough's virtual desktops (VDI) from off campus to use the software available in the College's computer labs. Virtual desktops include specialty software* as well as more general use computer software.

• Access Virtual Desktops

Learn how to Save and Retrieve your files on Dropbox or OneDrive as you will be unable to save those files locally and get to them at a later date.

• Dropbox

• OneDrive

*Ask your professor(s) if your course requires specialty software that is available on campus computers, to which you can logon remotely to access.

View the list of software for the computers in the remote labs.

Remote Labs S/W

If you have questions or need help connecting to on campus computers remotely, email ACCsupport@qcc.cuny.edu.

Communicate with your Instructors

• If you do not have all of the required technology to access and complete online coursework, be proactive in communicating this to your instructor and in finding solutions.
• If you can't find your online course materials, contact your instructor
• If you are confused or need more guidance to complete an online activity, contact your instructor
• Contact your instructor via email. You can find your instructor's email in the course syllabus.
• Some instructor may use Blackboard as the primary tool for communication. Your Instructor may be using one or more of the following Blackboard tools to communicate with you:
  • Send Emails through Blackboard - The course email tool is a send-only tool in Blackboard. You receive emails from Blackboard in your QCC Student email, not in Blackboard itself.
  • Discussion Boards – The Discussion board is an area where participants discuss a topic or a group of related topics. Within each forum, users can create multiple threads. When your instructor creates a forum, they may or may not let you start threads.

Learn how to navigate your Blackboard courses

Instructors use the Blackboard Learning Management System in a myriad number of ways to interact with their students. Blackboard is used by faculty to host their course content such as word and pdf documents, provide students with course announcements and broadcast email announcements and alerts to students enrolled in their courses. Blackboard also allows faculty to host a rich variety of multimedia content such as audios and videos. Instructors may also use blackboard to create, host and administer their exams as well as post and grade assignments.
Thus students should be familiar with the basics of logging into, navigating, viewing content, taking tests, uploading assignments, viewing graded assignments and grades in Blackboard.

• Accessing Blackboard
• Introduction to Blackboard – Brochure
• Blackboard Frequently Asked Questions
• How to Submit an Assignment
• Taking Test in Blackboard – An Overview

Meet online in real-time with your instructor – Blackboard Collaborate

Many instructors may use Blackboard Collaborate or a similar technology to conduct their online classes in real-time. Blackboard Collaborate is a powerful communication and collaboration tool that allows real-time online instruction and discussion with your instructor and classmates.

The following are recommendations for a successful online experience in Blackboard Collaborate:

• Use a laptop or a desktop
• Ensure your computer meets the minimum system requirements for running a Collaborate session on your computer. Review the Certified Browsers and Operating Systems. We recommend the most recent version of Firefox and Chrome.
• A headset with a built in microphone or standard headphones if your computer has a built in microphone
• Review the following tutorials
  • Getting started
  • Join Sessions
  • Participate in Sessions (Audio and Video)
  • How do I find the recordings?
  • Troubleshooting Audio and Video issues in Collaborate

To access library databases from home, use CUNY Login username (firstname.lastname##) and CUNY Login password (the same password as the CUNYFirst).

Tutorials on using the library databases can be found on the QCC LibGuides page.

For research help or questions, 24/7 Chat is available on the QCC Library homepage from both on and off campus.

Library Quick links:

• QCC Library homepage
• OneSearch (searches most databases; for access to ebooks and articles)
• Databases A to Z
• Databases by Subject