How can I help students before referring them to counseling?
Kognito helps faculty and staff to “ build the confidence to talk with a student who you’re concerned about” and provides scenarios that “prepare faculty and staff to lead real-life conversations with students that build resilience, strengthen relationships and connect them with support”.
To access this simulation:
- Visit CUNY Kognito website
- Log in or create a new account
- Use Enrollment Key: qccaruf
- Launch At-Risk for Faculty & Staff
How do I refer a student to counseling?
The Counseling Center has a form to facilitate faculty and staff counseling referrals. Kindly use the How to Refer a Student Form when you identify students who may benefit from our services. The form includes Counseling Center protocols as well as resources that we recommend you share with your students. Additional information can be found on the Counseling Center website. Please note, all emergencies requiring immediate intervention should be directed to the Department of Public Safety at (718) 631-6320. Do not send e-mails/referral forms for emergencies such as suicidal threats.
What statement can I put in my department or course information to make students aware of the Counseling Center?
The QCC Counseling Center is here to support you. Check out their services and resources if you are having challenges that could prevent you from achieving your goals.
Should I refer disruptive student behaviors to the Counseling Center?
The Behavioral Intervention Team (BIT), chaired by Dean Tikola Russell, has a Referral Form located on the Behavioral Intervention Team website. Faculty and staff are encouraged to use the form to report any student behavior which is disruptive to themselves or the environment. All emergencies requiring immediate intervention should be directed to the Department of Public Safety at (718) 631-6320.
What happens after I refer a student to counseling?
Counseling Center front office staff reaches out to the student to offer an appointment with the first available counselor. An appointment is made with a counselor that day if the student is available. If the student wants to meet with a counselor after hours, as stated on the Counseling Center home page: After-hours appointments available upon request.
The student I referred to the Counseling Center said they were referred to a clinic. What does that mean?
Students who have insurance or need a higher level of care including psychiatry are referred/encouraged to seek services outside of the Counseling Center. Students are offered Counseling Center appointments until they are connected to outside services. Students whose insurance is provided by parents who are not open to mental health services are provided with services by the Counseling Center, as long as they are not at risk to self or others.
Referrals serve important functions:
- Connection of students with higher levels of care.
- Connection of students with continuous care that is not interrupted by the college calendar or by the counselors’ contractual schedules.
- Creation of more space in the Counseling Center for students who cannot otherwise receive services.
How can I find out if the student I referred met with a counselor/will be okay?
Due to confidentiality laws, counselors are unable to provide feedback on any student, including whether a student accepted the services offered. Students have the option of providing that information to the faculty/staff who referred them.
We look forward to serving our students.