FAQs - Frequently Asked Questions

How do I get a computer or an upgrade to my computer?

Requests for new computer equipment in excess of a department’s budget, including office software applications and accessories, should be sent from the Chairperson/ Director to:

George Sherman
Executive Director of Information Technology
gsherman@qcc.cuny.edu
(718) 631-6273

Information Technology will prepare a quote. If a department budget cannot support the new equipment, Information Technology may have some used equipment available.


How do I get connected to the college network?

Most of the rooms and offices on campus are connected to the LAN. If you do not have connectivity in the location in which you are teaching or working, have the departmental secretary contact:

Buildings and Grounds:

For the Online Work Request System use  http://archibus/webwr/ 

 Alternatively you may call (718) 631-6231

Buildings and Grounds will make the appropriate connectivity preparations and will notify:

 If the room or office has or has had a working desktop computer it, the room is connected to the LAN. 


How do I get an Email account?

Students - Tigermail accounts are established for all students registered for the semester. 

Full-Time Faculty – Requests come from the Office of Faculty and Staff Relations

 Administrative Staff and Adjuncts – Requests should be sent from the Department Chairperson or Director to  helpdesk@qcc.cuny.edu  


How do I reset a password for my Email account?

Faculty and Staff - From the QCC website select the Faculty and Staff link. On the upper right select Faculty and Staff password reset.  This will bring you to: https://mail.qcc.cuny.edu/pass/

Students - Go to the TigerMail Website https://tigermail.qcc.cuny.edu/ 

For further assistance you may call the QCC Help Desk at (718) 631-6348 or go to: https://tigermail.qcc.cuny.edu


How do I arrange for a report to be developed for my department?

To request that a report be developed to meet your department’s production needs, send the specifications to:

 Elizabeth Gordon
 Director of Information Systems
 (718) 631-6273
egordon@qcc.cuny.edu

 Note: Requests to research institutional or program effectiveness should be directed to the Department of Institutional Research http://www.qcc.cuny.edu/oira/index.html


How do I get help creating a website for my course or department?

Contact the Academic Computing Center.  For details go to  http://www.qcc.cuny.edu/acc/index.html 

 


 How do I access my Email from my smart phone?

 

Faculty and Staff:

 If you are using the Motorola manufactured Andriod or the Apple iPhone, click here for details./

 For general assistance with retrieving your email from your phone, you may call by Help Desk at  (718) 631-6348.

  Frequently Asked Questions