The Office of Institutional Effectiveness

Mission

Our office advances institutional effectiveness and student success through rigorous, equity‑minded research and assessment. We design and sustain systematic approaches to evaluating student learning and institutional performance through collaborative efforts to drive continuous improvement. We are committed to strengthening institutional systems, developing the capacity of colleagues and teams, and communicating findings to support our strategic goals. Guided by research, best practices, and emerging tools, we help Queensborough respond with urgency, wisdom, and integrity to the evolving needs of our students.

Unit Goals

Provide leadership and strategic direction for institutional effectiveness planning and assessment across campus
Provide leadership and administrative support to strategic planning processes, including monitoring progress toward institutional goals and communicating findings to stakeholders.
Support the Senate Committee on Assessment and Institutional Effectiveness through coordination, data, and resources that strengthen shared governance and assessment practice.
Provide guidance and administrative support to departments and the college in navigating external accreditation requirements, including specialized and regional accreditors.
Design and sustain systematic, equity-minded approaches to evaluating student learning outcomes at the course, program, and institutional levels.
Build institutional capacity for data-informed decision-making by developing the assessment literacy of faculty, staff, and administrators across campus.
Oversee the collection, analysis, and communication of institutional data to support continuous improvement and strategic decision-making.
Foster a culture of continuous improvement by coordinating assessment cycles, communicating results, and supporting units in closing the loop.

Learn how these goals come to life. Our work is guided by the Queensborough EXCEL Framework, which defines how we plan, assess, and continuously improve across the college. Explore the EXCEL Framework.

What Is Institutional Effectiveness?

Institutional effectiveness is the degree to which an institution fulfills its mission and goals, including shorter-term goals and objectives. At Queensborough Community College (QCC), this process includes a commitment, as one of the colleges in a university system, to the goals and objectives of the City University of New York (CUNY). Two primary components of the process are strategic planning and assessment.

Strategic planning is the process by which the institution identifies and revises the college mission, goals, and objectives and plans time and resource allocation to demonstrate institutional effectiveness. The institution’s mission and goals provide the local framework within which strategic goals and objectives are articulated. The college also aligns its strategic goals and objectives with the larger, more long-term university-wide goals of CUNY.

Assessment is the process by which the institution demonstrates the degree to which it meets its goals and objectives at various levels across the institution. This process includes setting goals and objectives, identifying the means for measuring the degree to which they have been met, reflecting on the evidence provided by the measures and the findings, taking appropriate action, and repeating the process to ensure a sustained effort of purposeful change and improvement.