Advocacy Resource Center (A.R.C.)

The office is providing services to students via e-mail, telephone, and online zoom appointments, with limited in-person services available. We recommend that you continue to work with us remotely - it's convenient and easy!

All visitors to campus are required to show proof of vaccination or a negative Covid test no more than seven days prior to coming to campus. Masks are required for in-person services.

Welcome to the Advocacy Resource Center (ARC), formerly known as the Single Stop Program.

At ARC we are committed to providing the same great services to our students and their family members.

Here you will find information about the services offered and the tools provided to help students succeed at Queensborough Community College.

If you or your family are in need of public benefits, please contact our office for assistance.

List of benefits:

  • SNAP (food stamps)
  • Cash Assistance
  • Unemployment Benefits
  • Fair Fares NYC
  • Housing/Rent Assistance

In addition, The New York State Emergency Rental Assistance Program (ERAP) will provide significant economic relief to help low and moderate-income households at risk of experiencing homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance. For more information or to apply, please click on the links provided below:

More information on ERAP

Apply for ERAP

Advocacy Resource Center logo

Contact Us

Monday-Friday: 9:00 a.m. to 5:00 p.m.

Phone: 718.631.6347

Email Us:

Our Mission and Goals

Mission Statements

We strive to assist students who face the challenge of having to choose between college or life demands.We connect students to social service programs and resources to overcome these obstacles. The program provides free benefit screening, legal services, financial counseling, and tax preparation and filing.

Department Goals

Better utilization of existing resources to assist students in crisis mode.

Benefit Screening

Through a series of questions, Coordinators determine which NYC/State/Federal benefits a student and/or their family members are eligible to receive. Once determined, they will assist with the application process. For those already receiving benefits, we can help you manage your case (recertify, submit documents) and advocate on your behalf if you experience difficulties. We want to make the process easy and accessible.

Supplemental Nutrition Assistance Program (SNAP) (formally known as food stamps)

The Supplemental Nutrition Assistance Program - SNAP

The Supplemental Nutrition Assistance Program offers nutrition assistance to millions of eligible, low-income individuals and families and provides economic benefits to communities. The program helps supplement the cost of their groceries with nutritious foods. Seeds and plants, which produce food, may also be purchased. Electronic benefits, that can be used like cash, are issued to purchase foods that can be prepared in the home.

We facilitate the application process, including New applications, Recertifications, Periodic Reports, and Change Reports. We also provide documentation assistance, benefit maintenance, and advocacy when necessary.

Health Insurance - Affordable Care Act - ACA

Through New York State of Health, the Official Health Plan Marketplace, individuals and families can compare and enroll in health coverage. It is the only place to get financial assistance provided by the federal government to lower the cost of your health coverage. Insurance affordability programs include: Medicaid, Child Health Plus, the Essential Plan, and more. We collaborates with Navigators to assist students with the enrollment process.

Temporary Assistance for Needy Families - TANF

Eligible families may receive up to 60 months of federally funded cash assistance under theTemporary Assistance for Needy Families(TANF). Single individuals without children may receive benefits under the New York State Safety Net Program (SNP). If you're eligible you may qualify for additional benefits.

Home Energy Assistance Program - HEAP

This federally funded program is administered by New York State's Office of Temporary and Disability Assistance. This seasonal grant is offered to eligible households. It helps low income homeowners and renters with the cost of heating their home. This program also assists homeowners with repairing and replacing heating equipment.

*Households receiving SNAP benefits will automatically receive a HEAP grant each year once you enroll in the HEAP program.

Childcare Assistance - CCP

There are many types of child care programs in New York State. Quality programs provide care in a warm, safe and friendly setting. Quality programs provide activities that help children learn and develop. No one type of program is necessarily better than any other type of program. You are the best judge of which program will meet your needs and your child's needs. Stop in our office today and ask about the different childcare options that may be available to you.

For students seeking housing, clink on the link below to read "Apartment Hunting Tips" to learn about the common ways to find an apartment in New York City:

In addition, before seeking a new place, meet with our Financial Coach to discuss how much you should budget/save to make your move stress free.

WIC Program - Women, Infants, Children

The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) provides nutritious foods including: low-fat or fat-free milk, whole grains and cereals, vegetables and fruits, baby food, cheese, peanut butter, beans, and breastfeeding support or formula to low- income pregnant or breastfeeding women, infants and children up to age five.

WIC has been shown to improve the health of pregnant women, new mothers and their infants and children. The foods provided through WIC are a good source of essential nutrients that are often missing from the diets of women and young children.

Millions of New Yorkers struggle with food insecurity. Additionally, in the nation, 1 out of every 6 Americans experiences hunger.

  • To address the need within our student community, Queensborough Community College established a Food Pantry. If you would like to take a bag of groceries home, the Food Pantry is available to help. Please visit us for assistance.  QCC Food Pantry
  • An off campus, community food pantry is a small front line agency that hands out packages of food, which they receive from food banks, directly to people in need. Students who are having difficulty purchasing groceries may also visit food pantries in their neighborhood. To locate a food pantry or soup kitchen in your community follow one of the links below:

*You may need to provide a photo ID

Financial Coaching:

Are you worried about managing your day to day bills? Problems with Credit Cards? Do you know your Credit Score(s)? The Financial Counselor can help answer these questions and much more. Our goal is to work with students and/or their family members to access banking and financial products, build their credit score, and assist with long term financial planning. Make an appointment to meet with a Financial Coach for the following:

  • Build and understand credit
  • Obtain tips and strategies to establish and repair your credit
  • Create a budget plan to save for the future
  • Learn how to avoid fraud and identity theft and more!

To schedule an appointment for a phone conference please call 718-631-6347  be sure to include your name, phone number, and CUNY ID number.

Tax Services:

Free Tax Preparation and Filing will be provided from January 28th through April 15th, 2022:

Through our partnership with the New York State Department of Taxation and Finance, the Advocacy Resource Center will provide free tax preparation and filing virtually to students and their family members using the Facilitated Self Assistance (FSA) model. Tax Department employees will walk you through your income tax returns, step-by-step, it’s quick and easy!

Sessions will be offered on Wednesdays and Fridays (**with the exception of Friday, 2/11/22)

  • Wednesday sessions: 11am-2pm or 3pm-6pm
  • Friday sessions: 9:30am-12:30pm and 1:30pm-4:00pm

**Pre-registration for appointment session is required. For more information or to register please contact us at 718-631-6347 or email at

Start preparing for your appointment by gathering the necessary documents needed to file a tax return:

  • Photo ID
  • Proof of wages (W2s or 1099) (if you were self-employed make sure you know the total income and expenses for the year)
  • Paper or electronic copy of last year's tax returns (2020 return filed in 2021)
  • Socials and date of births of dependents you will be claiming
  • Bank routing and account number for direct deposit
  • 1098T form if you paid tuition out of pocket
  • 1095-A form for health insurance or know how many months out of the year you were covered
  • If you are claiming childcare, have the child care provider information readily available (exact amount you paid for the year, provider social or tax payer identification number)


Tax Transcripts:

Coordinators can facilitate the process of requesting and obtaining a copy of the student's tax transcript for purposes of the Financial Aid Application (FASFA)

FREE Legal Services

Legal Services

If you or your immediate family is in need of legal Assistance, please contact us at 718-631-6347 or by email at:

We will refer you to an Attorney that will assist with the following for free:

  • Bankruptcy Filling
  • Family Law
  • Consumer Law
  • Debt Collection
  • Loan Modification
  • Benefits Eligibility
  • Foreclosure Defenses
  • Immigration

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art GalleryOpens in a new window

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.