Queensborough To Establish One-Stop Technology Support and Service Center
As part of our commitment to providing the highest possible level of care and support to the campus community, Queensborough Community College will establish a one-stop Technology Support and Service Center (TSSC) to provide students, faculty, and staff with a single point of contact for their technical support and service needs.
The TSSC will be centrally located on the first floor of the Library Building within the existing Academic Computing Center. This ADA-accessible space will provide every member of the college community with the tools they need to ensure a successful academic experience, not only on campus but also at distant locations.
This one-stop resource will bring together colleagues who are currently supporting the IT Help Desk on the third floor of the Administration Building, as well as eight CLTs from the departments of English, Foreign Language, Business, Social Sciences, and Math, who provide technical support to college computer labs in academic departments. There will be no changes to staffing or reduction of services provided. The TSSC will continue to support existing computer labs both in-person and through remote operation.
The Queensborough community voiced a vision for building and embracing an accessible digital culture in its five-year strategic plan. To meet that goal, the TSSC will address digital inequities by providing students with a single location to request devices, such as laptops and wi-fi hotspots.
Establishing a centralized model for requesting support services will also allow the College to leverage data to improve processes and focus on areas of the greatest need resulting in improved resource allocation, resolution rates, and customer service.
Through the establishment of the TSSC, Queensborough will move closer to becoming a ‘digital campus’ by addressing the challenges of our time and preparing for future classes of digital learners. Central to the mission of the TSSC will also be to protect the campus community and its technology infrastructure from the increasing number of cybersecurity threats and ransomware attacks that CUNY and other colleges and universities across the country are experiencing.
The rapid shift to virtual learning over the past few years has expedited the increased need and desire for newly structured technology services that go hand in hand with a more collaborative, inclusive, and equitable college experience, essential for students and for the entire college community.