Retention Management Team


  1. To assist the College in its efforts to increase student retention and graduation rates by collecting, analyzing and disseminating data on student performance in classes and curricula, and on the effects of supportive interventions such as advisement and tutoring;
  2. To recommend areas for intervention and means of intervention to address data-identified obstacles (risk factors, gateway courses, etc.) to students’ completion of their academic goals
  3. To engender a holistic framework for evaluating and promoting student success, with an emphasis on degree completion: from readiness prior to entry, admission and orientation, identification of appropriate curriculum, and completion of needed remediation; through steady accumulation of credits toward degree, meeting the College’s general education and curriculum specific outcomes, and career and transfer orientation;  to successful transfer to a senior college or job attainment, and satisfactory performance following transfer or job attainment


  1. To bring together existing and emerging data from national retention literature and from IR reports including the Fact Book, the University’s PMP report, the Academies Assessment Protocol, academic program review, and research on interventions such as Early Alert and Starfish implementation to create a whole picture of student success
  2. To identify key retention indicators that can be measured annually or semi-annually and to report on these to the college community
  3. To bring together key offices to plan and implement recommended interventions, such as outreach to students who are in academic difficulty, outreach to students who are nearing degree completion
  4. To support implementation of the case management model for advisement and the implementation of Starfish retention solutions
  5. To make best use of technology to implement interventions
  6. To develop and oversee the implementation of targeted retention and graduation projects at the College


Karen Steele, Chair; Vice President for Strategic Planning, Assessment, and Institutional Effectiveness

Frantz Alcindor, Director, Academy Advisement
Laura Bruno, Assistant Dean, Admissions and Recruitment
Carol Alleyne, Director, Office of New Student Engagement
Sherri Newcomb, Chief Operating Officer and Senior Vice President
Sandra Palmer, Dean of Faculty, Academic Affairs
Gina Capozzoli, Counseling
Arthur Corradetti, Dean, Accreditation, Assessment, and Institutional Effectiveness
Steven Dahlke, Chair of the Senate Admissions Committee, Music
George Fragopoulos, Chair of the Committee on Course and Standing, English Department
Doreen Fox-Herron, Graduation Audit
Brian Kerr, Assistant Dean, Student Affairs
Elisabeth Lackner, Director, Institutional Research and Assessment
George Muchita, Coordinator, Senior College Transfer
Constance Peluso, Director, Career Services
Gail Patterson, LEAD Academic Adviser, Health-Related Sciences Academy, Academy Advisement
Linda Reesman, Faculty Fellow for Academic Affairs, Office of Academic Affairs
Elisabeth Scheiner, Senior Adviser, Non-degree Students, Registrar


The Retention Management Team generally meets every two weeks on a Wednesday during the academic year.

Campus Cultural Centers

Kupferberg Holocaust Center (KHC)Opens in a new window
Kupferberg Holocaust Center Opens in a new window

Using the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art GalleryOpens in a new window
QCC Art GalleryOpens in a new window

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.