Certified Medical Administrative Assistant (one Course) Program

Photo of the Queensborough Community College Campus

This course will be taught 100% remote via distance learning using a variety of modalities such as Zoom, Edmodo, McGraw Hill Connect, chat tools, email, etc.

The objective of the CMAA program is to prepare students to function in an administrative /clerical capacity in the healthcare industry. This program covers background information on the profession and the industry. It also covers legal and ethical issues, medical terminology, basic health insurance, practice management and an introduction to medical coding. The focus of this course is the day-to-day operation of the medical office: telephone techniques, scheduling appointments, use of technology in the medical office, medical records management, and management of practice finances. This program is intended to provide students with a well-rounded introduction to medical administration so that a student can gain the necessary skills required to obtain a medical administrative assistant position in healthcare. Upon successful completion of this program, the student will be prepared to sit for the (NHA) Certified Medical Administration Assistant (CMAA) examination.

Students will be introduced to the medical office operations. As part of the experiential learning, students will be afforded the opportunity to apply practice scenarios and case studies to their overall skills portfolio.

Students will be assessed on the core competencies and medical office skills through online quizzes, group and individual projects, demonstrations, and presentations. There is a strong emphasis on teamwork and participation.

Required Textbooks:

Medical Assisting-Administrative and Clinical Procedures with Anatomy and Physiology 7th ED.

Authors: Kathryn A. Booth, Leesa G. Whicker, Terri D. Wyman

ISBN# 978-1-259-60854-4 with Connect Access Code required

Contact an advisor to learn more

Medical Secretaries & Administrative Assistants
Median Salary

$46,520 *

The median salary in the New York metropolitan area is $46,520, in New York State $45,240, and $38,500 in the United States*.

Get Started

Also called Medical Receptionist, Medical Secretary, Unit Clerk and Unit Support Representative

*Based on U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (USBLS OEWS)

📈 Grow Rapidly

This career will grow rapidly in the next few years.

🚪 Openings

New job opportunities are very likely in the future.

Similar Courses

Photo of the Queensborough Community College Campus

Sterile Processing Technician

Prepare for a career as a Sterile Processing Technician (SPT). This immersive course will train you to work as an SPT and prepare you for the Certified Registered Central Service Technician (CRCST) certification from the HSPA.
Health and Allied Services
$_EscapeTool.html($imageAltText)

Phlebotomy Technician

Pre-/Co-Requisites

AHX-100 Basic Cardiac Life Support (CPR)

or valid AHA certification in this course.

Obtain the introductory skills to secure an entry-level position. Learn various methods of blood collection through venipuncture, capillary puncture and, existing intravascular devices. Emphasizes use of anticoagulants, the order of draw and, procedures for obtaining and processing specimens. Safety considerations for all health care professionals and patients discussed. Registrants should purchase stethoscope, B/P cuff and non-latex gloves.

The phlebotomist is a vital member of the clinical laboratory team, whose main function is to obtain patient's blood specimens by venipuncture and micro-collection for testing purposes. Phlebotomists are employed throughout the healthcare system including in hospitals, neighborhood health centers, medical group practices, HMO's, public health facilities, veteran hospitals, insurance carriers, and in other healthcare settings. The demand for phlebotomy technicians has increased substantially with the overall complexity of healthcare services and the risks of infectious disease. Current healthcare industry experts predict a 15% increase in phlebotomy jobs by 2024.

This program prepares learners to collect blood specimens from clients for the purpose of laboratory analysis. Learners will become familiar with all aspects of blood collection and will review the skills needed to perform venipunctures safely. Topics in this course include medical terminology, related anatomy and physiology, blood collection procedures, and procedures for collection of other types of specimens within the scope of practice of the phlebotomist.

As part of this program, Learners will complete the following hands-on labs and activities:

  • Donning and Doffing Medical Personal Protective Equipment (PPE)
  • Donning and Doffing Isolation PPE
  • Preparing for the Patient Encounter
  • Performing Hand Hygiene
  • Performing Required Steps in Patient Identification
  • Using a Tourniquet, Palpating the Vein, and Using a Venoscope
  • Decontaminating a Puncture Site
  • Performing Venipuncture with the Syringe Method
  • Performing Venipuncture with a Winged Infusion/Butterfly Set
  • Performing Venipuncture with the Evacuated Tube Method
  • Performing Microcollection Procedures
  • Performing Capillary Blood Collection Procedures
  • Performing a Blood Smear for Microscopic Slides
  • Performing a Heal Stick Procedure
  • Performing Procedures for Capillary Blood Collection
  • Performing Radial ABG Procedure
  • Taking Vital Sign Measurements

After completing this program, learners will be able to:

  • Explain the steps in selected specimen collection procedures performed by the phlebotomy technician
  • Explain the safety procedures in the healthcare setting and specifically in performing specimen collection procedures
  • Identify specific supplies and equipment used in selected specimen collection procedures
  • Explain precautions and guidelines when collecting specimens in special populations such as pediatrics and geriatrics
  • Define quality of care and explain the impact on patient medical care when quality and safety are compromised in phlebotomy procedures
  • Describe the anatomy, physiology, pathophysiology, and medical terminology associated with phlebotomy
  • Describe the requirements of the successful phlebotomy career including desired character traits, training and education, roles and responsibilities
  • Explain how phlebotomists communicate with others in the healthcare setting verbally, nonverbally, within the health record, and using computer systems
  • Identify common legal issues, ethical issues, and regulatory issues commonly impacting the phlebotomist

Optional Volunteer Externship Opportunity

Learners who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience.  As learners progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note: Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.

Register using this Link

https://qcccuny.edu2.com/product/5109/phlebotomy-technician

Health and Allied Services
$_EscapeTool.html($imageAltText)

Pharmacy Technician

The need for Pharmacy Technicians continues to grow with demand expected to increase substantially through 2024. Technicians work under the supervision of a registered pharmacist in hospitals, home infusion pharmacies, community pharmacies and other healthcare settings. This high demand for pharmacy technicians is the result of a multitude of factors including the constant availability of new drugs, the national shortage of registered pharmacists, the establishment of certified pharmacy technicians, and the aging population. Approximately 400,000 technicians will be employed by the year 2024 to meet our nation's growing healthcare demands.

This comprehensive course will prepare learners to enter the pharmacy field and take the Pharmacy Technician Certification Board's PTCB exam. Content includes pharmacy medical terminology, reading and interpreting prescriptions and defining generic and brand names drugs and much, much more.  This program will prepare students to enter the pharmacy field and to pursue certification including the Pharmacy Technician Certification Board's PTCB exam.

Requirements: High School Diploma or GED

Program Details

  • Hybrid Program
  • 50-Hour Schedule
  • Hands-On Labs
  • eBooks & Digital Materials Included
  • Laptops Available
  • National Certification Opportunity
  • Certificate of Completion
  • Clinical Externship Opportunity

Optional Volunteer Externship Opportunity

Learners who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience.  As learners progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note: Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.

Register at:

https://qcccuny.edu2.com/product/5108/pharmacy-technician

Health and Allied Services
$_EscapeTool.html($imageAltText)

Patient Care Technician Program

Patient Care Technicians are multi-disciplinary technical workers trained to provide basic nursing assistant care as well as other skilled functions. Hospitals, Nursing Homes, Clinics, Labs and doctors' Offices all employ Patient Care Technicians.

The disciplines included in the program at Queensborough Community College include six core competencies:

  • CPR- Basic Cardiac Life Support(AHX100) $155
  • Medical Terminology & Body Systems (MBX 126) $475 (Pre-requisite for EKG and Phlebotomy)
  • EKG Technician(AHX170) $1,310
  • Phlebotomy Technician(AHX171) $2,199
  • Certified Nursing Assistant (NUX200) $1,215

After completing the program students can take the certification exam from the NHA and become a Certified Patient Care Technician (CPCT).

You can register for these classes as you go or call the office at 718-631-6343 to enroll in the Program!
Health and Allied Services
$_EscapeTool.html($imageAltText)

Medical Terminology & Body Systems

This is the foundational course to learn the language of medicine, using word parts and the basics of anatomy and physiology to understand the most common diseases, treatments, procedures, and acceptable abbreviations.
Health and Allied Services
$_EscapeTool.html($imageAltText)

Medical Billing and Practice Management

Learn the fundamentals of Medical Office Billing with the hands-on management of a medical practice using the Medisoft Advanced Patient Accounting software. Simulate an on-the-job setting with an in-depth look into the business practices of a successful medical practice. Topics include: setting up and managing a medical practice, using the universal coding system to prepare medical claims to third-party payers, government and insurance regulations, maintaining good patient medical and financial records. To fully prepare the student for successful and professional marketing objectives, this course continues with additional focus on the challenges of the job interview and establishing a top-notch resume and effective cover letter, along with follow-up procedures for job interviews and salary negotiation.

Pre-requisites:

  • Medical Terminology & Body Systems (MBX126)
  • Electronic Health Record (MBX-005)

Co-requisites:

  • CPT - Current Procedural Terminology (MBX103)
  • ICD - 10 Coding - International Classification of Diseases(MBX104)
Health and Allied Services