Blackboard Student Support

At Queensborough Community College, instructors use the Blackboard Learning Management System in a myriad number of ways to interact with their students. Blackboard is used by faculty to host their course content such as word and pdf documents, provide students with course announcements and broadcast email announcements and alerts to students enrolled in their courses. Blackboard also allows faculty to host a rich variety of multimedia content such as audios and videos. Instructors may also use blackboard to create, host and administer their exams as well as post and grade assignments.

Thus students should be familiar with the basics of logging into, navigating, viewing content, taking tests, uploading assignments, viewing graded assignments and grades in Blackboard.


Faculty should find useful the following resources on this website: information on Blackboard development at CUNY; User Guides with information on using new and improved features; and FAQs with answers to the most commonly asked questions.

Student User Guides

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Frequently Asked Questions

Why don't I see my current semester course(s)?

Your courses might not show up because:

  1. You just registered today. It takes up to 48 hours for newly registered courses to appear in Blackboard.

  2. Your instructor hasn't activated your course yet. Remind them to activate the Blackboard course!.

My Office 365 address is wrong or it does not show up in Blackboard. How can I change it?

Only one email address can be listed in Blackboard. Therefore, the email address that is active in CUNYFirst is rolled over into the Blackboard system.Updating 365 Email Address
If this address is not your Office 365 email, you can now change it in Blackboard.

Click the Update Email link in the Tools box on the left side of the Blackboard Home Page.

This will display the email currently in use by Blackboard and allow you to change it to your Office 365.
Queensborough uses Office 365 email address as an official means to effectively andn efficiently communicate between students and instructors.

Note: This process will not change the email address used in CUNYFirst or any other CUNY system. It will only change the email address in Blackboard.

Can other students see my email address?

No. As of August 25, 2009, by default, students' email addresses are not viewable by other students. If you wish your email address to display to others on Course Rosters, you can change this by clicking Personal Information, then Set Privacy Options and selecting to display your email address.

Questions? Contact Blackboard Support at

Access online help, tutorials and more information.



Location and Availability:

Library Building - Office of Educational Technology

Room L-314

Monday - Friday

9:00 am to 5:30 pm

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art GalleryOpens in a new window

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.