CUNY Portal Student Support

What is CUNY Portal?

CUNY Logo CUNY Portal is a Web-based platform used to manage student information and connect it through various CUNY resources.

Frequently Asked Questions

How can I access the CUNY Portal?

You can access CUNY Portal on the CUNY Website.

https://cunyportal.cuny.edu/cpr/authenticate/portal_login.jsp

How do I create a CUNY Portal username and password?

If you do not have a CUNY Portal account you can create one by following the steps at this link:

http://www.qcc.cuny.edu/StudentSupport/CUNYPortal/PortalRegistration.html

How do I change my CUNY Portal password?

You can change your CUNY Portal password by following the steps at this link:

http://www.qcc.cuny.edu/StudentSupport/CUNYPortal/PortalPassChange.html

What if I can't remember my username?

You can recover your CUNY Portal username by following the steps at this link:

http://www.qcc.cuny.edu/StudentSupport/CUNYPortal/PortalUsername.html

What if I can't remember my password?

You can recover your CUNY Portal password by following the steps at this link:

http://www.qcc.cuny.edu/StudentSupport/CUNYPortal/PortalPassword.html

When I register with the CUNY Portal it says "One or more fields below did not exactly match the data we have in our records. Please try again". What do I do?

Please contact the IT Help Desk using one(1) of the following methods:

  • By e-mail via HelpDesk@qcc.cuny.edu
  • On the phone by calling (718) 631-6348
  • or in person by going to Administration Building Rm 303

When I register with the CUNY Portal it says "Your information cannot be confirmed at this time. Please register as a visitor". What do I do?

Please contact the IT Help Desk using one(1) of the following methods:

  • By e-mail via HelpDesk@qcc.cuny.edu
  • On the phone by calling (718) 631-6348
  • or in person by going to Administration Building Rm 303

Whom do I contact if I still have a problem?

Please contact the IT Help Desk using one(1) of the following methods:

  • By e-mail via HelpDesk@qcc.cuny.edu
  • On the phone by calling (718) 631-6348
  • or in person by going to Administration Building Rm 303

Contact Support

CUNYFirst and CUNY Portal /
Blackboard Support -
Contact IT Help Desk

Email: HelpDesk@qcc.cuny.edu
Phone: (718) 631-6348

TigerMail Support -
Contact E-Mail Help

Email: EmailHelp@tigermail.qcc.cuny.edu
Phone: (718) 631-6348

Epsilen Support -
Contact Bruce Naples

Email: BNaples@qcc.cuny.edu