CUNY Portal Username Recovery

If you forgot your username, the steps below will walk you through retrieving it from the CUNY Portal. When done, your username will be displayed.

  1. Go to CUNY Portal Login Page

    https://cunyportal.cuny.edu/cpr/authenticate/portal_login.jsp

  2. Click on the Account and Password Reset >>

    Account and Password Reset Link Image

  3. Enter the following information: Last Name (EXACTLY as it appears on your Bursar receipt), Social Security number, Date of Birth and click on the "Next" button

    Student Information Image

  4. Verify that the information you typed in is correct and click on the "Confirm" button

    Validation Image

  5. The page will display your VALID CUNY portal username and allow you to set a new password password. Once you have entered and confirmed your new password, click Save. Note: The system remembers your last 6 passwords.

    Reset Password Image

  6. If you entered a password not already in the system for your account you will have successfully changed your password. If you tried to use an existing password for your account, you will need to do these steps again.

    Password Reset Success Image

If you still have a problem getting your username, do the following:

Please contact Blackboard Support at Queensborough by filling out the form in it's entirety for any technical issues related to Blackboard.

Contact Support

CUNYFirst and CUNY Portal /
Blackboard Support -
Contact IT Help Desk

Email: HelpDesk@qcc.cuny.edu
Phone: (718) 631-6348

TigerMail Support -
Contact E-Mail Help

Email: EmailHelp@tigermail.qcc.cuny.edu
Phone: (718) 631-6348

Epsilen Support -
Contact Bruce Naples

Email: BNaples@qcc.cuny.edu