CUNYFirst Student Support

CUNYFirst Logo CUNYfirst (Fully Integrated Resources & Services Tool) is the name of CUNY’s Enteprise Resource Planning (ERP) project.
For students, this new student management system means more coordinated service and quicker, easier access to information about all areas of your academic life, from admissions through academic progress/graduation.

Frequently Asked Questions

For additional questions go to the CUNYFirst Q&A

How do I gain access to CUNYfirst?

To claim your CUNYfirst account,

  1. Go to
  2. Click “First Time Users” line at bottom of page
  3. Enter your first name, last name, date of birth, and last four digits of your social security number
  4. Click, “OK”
  5. Select your Challenge Questions and Answers (you need five)
  6. Choose a password
  7. Click “OK”
For an online demo of claiming your account, click here:

What do I do if I forget my password?

To recover your CUNYfirst password,

  1. Go to
  2. Click on the "Forgot Your Password?" link
  3. Enter the Username or Empl ID (CUNYFirst ID Number)
  4. Provide the answer to the challenge questions that you created
  5. Enter a new password (Click the "Password Policy" link to check requirements)
  6. Once you receieve the "Your Password Has Been Changed Successfully!" page you can try loggin in with your new credientials

Whom do I contact if I still have a problem?

Please contact the IT Help Desk using one(1) of the following methods:

  • By e-mail via
  • On the phone by calling (718) 631-6348
  • or in person by going to Administration Building Rm 303

Contact Support

CUNYFirst and CUNY Portal /
Blackboard Support -
Contact IT Help Desk

Phone: (718) 631-6348

TigerMail Support -
Contact E-Mail Help

Phone: (718) 631-6348

Epsilen Support -
Contact Bruce Naples