Connecting to an On Campus Lab Remotely

First Time Setup Installing Software

First Time Users
Download and Install Global Protect:

  1. Windows, Mac, and iPad
  2. IOS – iPad & iPhone
  3. Android & Chromebook

Download RDP (MacOS, IOS, and Android Only)

  1. MacOS
  2. IOS – iPad & iPhone
  3. Android & Chromebook

How to Connect (every time)

  1. Connect to VPN
  2. Find a Vacant Computer
  3. Connect to it with RDP

If you have questions or need help connecting to on campus computers remotely, email with "Access to Computer Labs" in the subject line of the email and include your EMPLID in the body of the email.

How to Connect to a Lab Computer on Campus via VPN - Windows

If you need to access software that is available on a computer in a computer lab on campus, you will need to first “connect” to the on-campus computer. To do so, you will first need to install the Global Protect Portal on your computer:

  1. Open up a browser of your choice and go to

    VPN website in browser

  2. Login with your TigerID credentials

    GlobalProtect Portal login fields requesting TigerID credentials

  3. If successfully logged in, you will be presented with multiple download options. Select the one that applies to your computer and download the software.

    Download options for GlobalProtect Portal

  4. Locate the file and install

    GlobalProtect file in computer ready to be installed

  5. Click Next in the GlobalProtect Setup Wizard

    GlobalProtect Setup Wizard

  6. Click Next for the Select Installation Folder window

    Select Installation Folder window with "Next" button emphasized

  7. Click Next to Confirm Installation

    Confirm Installation prompting "Next" button to begin installation process

  8. Click Yes to allow this app to make changes to your device when prompted

    prompt asking to allow app to make changes to your device

  9. Click on Close when the installation is completed

    Installation complete, so prompt is requesting to click "Close" to exit Installation Wizard

  10. In the GlobalProtect window type in for the portal address and click Connect

    GlobalProtect window prompting to type in portal address

    **If the GlobalProtect windows did not pop up, click on the up arrow from the lower right corner to show additional icons and then click on the gray global icon

    gray global icon among additional icons found on lower right corner of device

  11. Sign in with your TigerID Credentials when prompted

    prompt requesting TigerID Credentials to sign in

  12. After you login, you will be presented with the below status window

    Status window conveying device has been connected successfully

    **If you receive the error message below, make sure your TigerID credentials entered correctly

    prompt showing Authentication process failed, so login credentials are requested again

  13. Once you are signed into the Global Protect Portal, click on the link below to bring up the VeraLab Real-Time Lab Usage page. Click on the icon under LiveMap or Text Only to enter a computer room you prefer.

    VeraLab Real-Time Lab Usage page displaying Computer Room information

  14. Select a vacant computer to download the Remote Desktop Connection file.

    Main Area LiveMap displaying vacant computer options with ready to download files

  15. Locate the Remote Desktop Connection file you just downloaded and run it

    file of Remote Desktop Connection downloaded in computer

  16. Click Connect when you see the warning window

    warning window notifying that remote connection could possibly harm device if downloaded from unknown source

  17. Type in student as both username and password

    credentials requested to connect to network

  18. Click Yes to confirm connecting to the lab computer

    Confirmation prompt to connect to Lab window

  19. Remote connection to the lab computer is now established. (Below is a screenshot of a successfully “connected” QCC computer.)

    Remote connection to the lab computer displaying virtual Desktop

  20. When your session is over, remember to log off!

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