Connecting to an On Campus Lab Remotely

First Time Setup Installing Software

First Time Users
Download and Install Global Protect:

  1. Windows, Mac, and iPad
  2. IOS – iPad & iPhone
  3. Android & Chromebook

Download RDP (MacOS, IOS, and Android Only)

  1. MacOS
  2. IOS – iPad & iPhone
  3. Android & Chromebook

How to Connect (every time)

  1. Connect to VPN
  2. Find a Vacant Computer
  3. Connect to it with RDP

If you have questions or need help connecting to on campus computers remotely, email ACCsupport@qcc.cuny.edu with "Access to Computer Labs" in the subject line of the email and include your EMPLID in the body of the email.

How to Connect to a Lab Computer on Campus via VPN - Chromebook

Installing QCC's VPN Software

If you need to access software that is available on a computer in a computer lab on campus, you will need to first “connect” to the on-campus computer. To do so, you will first need to install the Global Protect Portal on your computer:


  1. Open the Google Play Store.

    Google Play Store icon

  2. Search for GlobalProtect and press enter.

    GlobalProtect in search field of Google Play Store

  3. Press Install.

    Installing GlobalProtect

    You are now ready to connect to the QCC network.

Installing the Microsoft Remote Desktop App

Before you can access a PC computer remotely, you must have Microsoft Remote Desktop installed on your Chromebook.


  1. Open the Google Play Store.

    Google Play Store icon

  2. Search for Microsoft Remote Desktop and press enter.

    Microsoft Remote Desktop in Search field of Google Play Store

  3. Press the Install button next the Remote Desktop 8 app.

    install button for Microsoft Remote Desktop

  4. After the app has finished installing, press the Open button.

    open button for Microsoft Remote Desktop

  5. Close the Remote Desktop app.

    Closing the Microsoft Remote Desktop app

    You are now ready to remotely access PC computers.

Connecting to QCC's Network

Signing in to the Network


  1. Press the Launch button.

    Launch button in bottom menu

  2. Press the arrow to show all of your installed apps.

    arrow to show all of the installed apps

  3. Find and open the GlobalProtect app.

    GlobalProtect app among other apps

  4. Enter vpn1.qcc.cuny.edu into the Address field, then press the Connect button.

    Address field in Global Protect

  5. Enter your Tiger ID username and password, then press Sign In.

    username and password prompt to sign into to GlobalProtect

    If don't know your Tiger ID credentials, you can activate or reset them at the following link: https://pass.qcc.cuny.edu.

  6. In the Connection request prompt, press the OK button

    Connection Request prompt

    If you do not press OK, you will not be connected to the QCC network and you won't be able to access remote labs.

You are now connected to the QCC Network and can access computer labs remotely.

Signing out of the Network

  1. Open the GlobalProtect app, then press the shield icon to disconnect.

    shield icon to disconnect from GlobalProtect

    You are now disconnected from the QCC Network. You must connect again if you wish to access computer labs remotely.

Accessing Computer Labs Remotely

Find a Computer Lab


  1. Open Chrome and go to https://connect.qcc.cuny.edu/veralab/StudentPortalAction.do.

    chrome search bar

  2. Select a computer room from the Real-Time Lab Usage page and click on the icon in the LiveMap column for the corresponding lab.

    RealTime Lab displaying available virtual lab rooms

  3. After entering a computer lab, computer availability is displayed in real-time. Select a vacant computer to connect to.

    vacant virtual computers in virtual computer lab

    You must be connected to the QCC Network before you can remotely access a computer.

    You must have the Microsoft Remote Desktop app installed on your Chromebook before you can remotely access a computer.


Connecting to a Computer

  1. After you have selected a computer, press the Show In Folder button on the Download manager popup.

     Show In Folder button on the Download manager popup

  2. Select the connection file that was just downloaded, then press the Open menu, then press Change default in the menu.

    Open menu options, including Change Default

  3. Select RD Client from the Change default popup.

    RD Client option among Default app for RDP files

  4. Select Allow on the permissions popup.

    Permissions popup for Microsoft Remote Desktop to be able to access photos, media, and files

    Steps 2 - 4 only need to be completed the first time you connect to a computer lab. The next time you connect, you can open the connection file normally and skip to step 5.

  5. On the Certificate can't be verified popup, press the Connect button.

    popup that Certificate can't be verified, with Connect button

  6. On the Logon popup, enter student for the username and password, then press the Connect button.

    logon popup, prompting username and password

  7. You are now logged in and able to use the computer as if you were sitting in front of it.

    virtual desktop of Windows Computer

  8. When you have completed your tasks, please logout of the computer by clicking on the Click Here to Logoff button on the desktop.

    After logging off, you may disconnect from the QCC Network.

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