Frequently Asked Questions (FAQs)
Accessing Textbooks / Additional supplies
Q: Are there any loaner laptops or iPads available for student use?
A: Yes! Students have been issued laptops during the Spring and Summer sessions according to the approved Long-Term Laptop & Tablet Loaner Program. Students are advised to review the details of the Distance Learning Laptop & Tablet loaner program.
Q: I do not have reliable WIFI / no computer or tablet to access distant learning applications.
A: In cases where students do not have wifi access, Spectrum is offering free wifi access to students.
The College sent an email alerting those who need to borrow a laptop or iPad to continue with distance learning to respond back requesting a device. A second email with delivery instructions for either a laptop or iPad will be sent to those who request help
Q: I'm having trouble with Blackboard, what do I do?
A: Please contact 718-631-6348.
Please refer to these assistance links if you are having trouble accessing or logging onto Blackboard.
- Continuing Your Studies Online
- Student Support
- CUNY Blackboard User Guide
- Blackboard Information & Tutorials
Q: What will happen with the book rentals from the bookstore? Will students be penalized?
A: The bookstore is currently closed and will be until at least April 6th. If QCC is re-opened before the deadline to return books, please expect to return your books by then. You can email firstname.lastname@example.org for further information.
Registration / Graduation
Q: Are Summer and Fall classes going to be online or in person?
A: Registration for summer classes is now open! Note: in support of the need to maintain social distancing as we work together through the current situation, distance learning will continue at Queensborough and all summer classes will be taught online.
Q: Will there still be a graduation ceremony? Is the May 29th Commencement Ceremony still taking place?
A: Commencement ceremonies across the University are postponed. With all public gatherings currently prohibited and no way to know how long this will continue to be the case, we simply cannot secure venues and take all the logistical steps that go into planning a successful commencement.
Note: This will have no impact on diplomas. At the completion of the spring semester, all degrees will be conferred as scheduled.
We look forward to a future date when we’ll be able to celebrate in person, and that will be an occasion like no other! If any group of graduates deserves a chance to mark its achievements, it is the resilient Class of 2020!
Bursar / Financial Aid
Q: Are there any accommodations for students unable to pay their tuition at this time due to not being able to work?
The Bursar office is looking to accommodate students and it is best for students to email Bursar@qcc.cuny.edu directly to get updated information.
Q: How are students submitting forms when they are selected for verification for financial aid?
A: The business process related to submission of verification documents is currently being finalized with our transition to distance learning. Students are encouraged to gather their verification requirements and hold on to them for now.
Q: Coverage for Summer classes - waivers/scholarships
A: The ASAP summer financial aid process is still being finalized. Students must file their 20-21 FAFSA applications (unless it is their graduating semester) and complete all requests for verification. So, if students have not filed yet, they should start there and monitor their CUNYfirst “To-Do” list to see if they are selected for verification.
Q: I have tested positive for COVID-19 and can not complete the course work that is required, what can I do?
A: HESC has allowed for COVID-19 impacted students who are adversely affected by the crisis to be held faultless for the term. They must be documented individually and the document will be retained in the student file. HESC will accept the designation by the school's determination. They will have to be individually certified by the TAP certifying officer. It is likely the Financial Aid office will come up with a process for this in the near future. A form will have to be filled out by the student.
Other Offices / Additional Assistance
Q: Is the college closed?
A: The college is open; however, in the wake of the Coronavirus (COVID-19) and guidance we have received from the City University of New York (CUNY) and Governor Andrew Cuomo, all College support services are assisting students remotely. For assistance, please visit the QCC website to locate the webpage of the service you are looking for.
Q: Is single stop still providing help to students? If so, how can students contact them.
A: Effective March 17, 2020, the Office of Single Stop will be providing services to students via email, telephone and other online modalities. If you have questions or need assistance, please email them at SingleStop@qcc.cuny.edu.
Q: Is the Food Pantry still open?
A: Yes, but by appointment only. Please call Public Safety at 718-631-6280 or email them at email@example.com for an appointment
Q: Is the Library or Academic Computing Center Open?
A: No, unfortunately they are closed at this time. Note: All library services are now operating online.
Professor Contact & Distance Learning Inquires
Q: You haven't heard from a professor about a class, what should you do?
A: Please try emailing your professor and remember that we are all working through the transition. The professor's respective department may be a good avenue to reach them as well. Find your professor's department. You may also reach to the Office of Academic Affairs for assistance with connecting with your professor.
Q: How will the math departmental final be conducted?
A: This is still a developing situation with many departments, so whether the finals will occur on campus or off is not yet decided. You can, however, reach out to the Mathematics & Computer Science department for more information.
Q: How can I students complete language lab hours?
A: Please try emailing your professor. The professor's respective department may be a good avenue to reach out to as well.
Q: Art students have supplies they left in the C-Building on campus, how can they collect their items to complete their classwork?
A: Please try emailing your professor and remember that we are all trying to adapt. The professor's respective department may be a good avenue to reach out to as well.
Q: Is there still a way to receive tutoring via distance learning?
A: The Center for Tutoring and Academic Support offers support for a wide selection of courses. Please review the following web pages for specific subject tutoring availability and to book an appointment:
Math Center: For math tutoring, please email your instructor or adviser who will send a Starfish referral to the Math Center. After you request a referral from your instructor or adviser, check your Office 365 email to set up an appointment with a tutor.
Q: What should I do if I am having a problem completing my work or transitioning to an online only learning format?
A. Reach out to each of your professors and let them know the challenges you are facing with regard to transitioning to the online only learning format, and see if they would be willing to give you an extension on your coursework i.e. homework assignments, projects, tests/exams, etc. as you learn to adjust. In the event your professors are unable to grant you an extension on your coursework, the University is working out an alternative grade system and this information will go out to all students in the next few days.