Frequently Asked Questions (FAQs)

Accessing Textbooks / Additional supplies

Q: Are there any loaner laptops or iPads available for student use?

A: Yes! Students who are approved for the Long-Term Laptop & Tablet Loaner Program will be issued a device for the fall semester. Please review the details of the Distance Learning Laptop & Tablet loaner program.

Q: I'm having trouble with Blackboard, what do I do?

A: The Help Desk will be available to help you if you cannot login to Blackboard. If you encounter any technical issues with Blackboard or Blackboard Collaborate, contact the Office of Educational Technology. For course content-related questions, contact your instructor.

Please refer to these assistance links if you are having trouble accessing or logging onto Blackboard.

Q: Is the QCC Bookstore open for textbook purchases?

A: Although the Bookstore is closed for in-person pick up, the Bookstore will ship your textbooks to you. Go to your class schedule on CUNYfirst to see what, if any, textbooks are required for each of your courses.

Q: My course requires specific software to do coursework and complete assignments. Will the software be provided by the College?

A: The College is currently working to provide software licensing for students enrolled in courses requiring specific software. Please contact your professor for more information.

Registration

Q: Are Fall classes going to be online or in person?

A: Registration for fall classes is open! Note: in support of the need to maintain social distancing as we work together through the current situation, distance learning will continue at Queensborough and nearly all fall classes will be online. Go to Distance Learning for Fall to learn about fall course modalities.

Bursar / Financial Aid

Q: Are there any accommodations for students to pay their tuition during this particularly difficult time?

The Bursar office offers a Tuition Payment Plan that provides benefits such as stretching payments over a period of months, which lowers your monthly payments since the total amount financed will be divided over more scheduled payments. The plan is NOT a loan, so it is an interest-free payment plan.

Q: How are students submitting forms when they are selected for verification for financial aid?

A: The Office of Financial Services is now using an online document submission platform. This will allow you to securely complete and upload financial aid forms in a convenient format 24/7. Please go to the Verification Process and Online Forms web page to learn more.

Other Offices / Additional Assistance

Q: Is the college closed?

A: The college is open; however, in the wake of the Coronavirus (COVID-19) and guidance we have received from the City University of New York (CUNY) and Governor Andrew Cuomo, all College support services are assisting students remotely. For assistance, please use this website to locate the webpage of the service you are looking for.

Q: Is Single Stop still providing help to students? If so, how can students contact them.

A: Single Stop is now called Advocacy Resource Center (ARC). Please visit the A.R.C. web page for information. If you have questions or need assistance, please email them at SingleStop@qcc.cuny.edu.

Q: Is the Food Pantry still open?

A: Yes, but by appointment only. Please call Public Safety at 718-631-6280 or email them at publicsafety@qcc.cuny.edu for an appointment.

Q: Is the Library or Academic Computing Center Open?

A: No, unfortunately they are closed at this time. Note: Throughout the fall semester, the library is providing remote services such as 24/7 chat and email support, and the QCC Library now provides access to the library databases using your CUNYfirst Login and your CUNYfirst Login password. The Tigercard or library barcode is no longer required!

Professor Contact & Distance Learning Inquires

Q: You haven't heard from a professor about a class, what should you do?

A: Please try emailing your professor. The professor's respective department may be a good avenue to reach them as well. Find your professor's department. You may also reach to the Office of Academic Affairs for assistance with connecting with your professor.

Q: How can I complete language lab hours?

A: Please try emailing your professor. The professor's respective department may be a good avenue to reach out to as well.

Q: Is there still a way to receive tutoring via distance learning?

A: The Center for Tutoring and Academic Support offers support for a wide selection of courses. Please review the following web pages for specific subject tutoring availability and to book an appointment:

Math Center: For math tutoring, please email your instructor or adviser who will send a Starfish referral to the Math Center. After you request a referral from your instructor or adviser, check your Office 365 email to set up an appointment with a tutor.

Q: What should I do if I am having a problem completing my work in an online only learning format?

A: Reach out to each of your professors and let them know the challenges you are facing with regard to transitioning to the online only learning format, and see if they would be willing to give you an extension on your coursework, e.g., homework assignments, projects, tests/exams, etc. as you learn to adjust. It is also a good idea to just give yourself time to adjust. It is quite common for students to need a little time to get used to the online learning format. The College also provides free counseling which has helped many students adjust to online learning!

Campus Cultural Centers

Kupferberg Holocaust Center (KHC)Opens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art GalleryOpens in a new window
QCC Art GalleryOpens in a new window

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.