Starfish FAQ's

Yes, an email notice will arrive with a link to the progress survey(s) Early alert training dates

No. Starfish is configured so that you can log on with your qcc email credentials (username/password). Starfish will accept any username and password if it is a valid QCC email account.

No, not at this time. Starfish will only accept credentials from a valid QCC email account.

1) Confirm your QCC email username and password are working by logging on to the QCC email system at https://mail.qcc.cuny.edu

2) If you can't log on to your QCC email, reset your password at https://pass.qcc.cuny.edu/ and try again.

3) After trying steps 1 and 2 if you are still unable to log into your email, reset your password, or log in to starfish,contact the QCC help desk for additional assistance.

  • Call 718-631-6348 for assistance, or dial ext. 6348 if you're on campus
  • Visit the IT office in room A-303

If you receive a warning email from Starfish informing you that you have been locked out of your Starfish account due to multiple unsuccessful login attempts, forward this email to the QCC Help Desk for assistance. The QCC Help desk email is listed below:

  • ServiceDesk@qcc.cuny.edu

No. Starfish is a web based utility and can be accessed from any computer with internet connectivity.

Before enabling calendar synching, let’s first discuss what synching means and how it works within Starfish. A helpful analogy is to think of calendar synching as a two-way street where traffic can either head towards Outlook as its final destination or Starfish. This means that you can choose to have appointments on your starfish calendar populate on outlook only, have Outlook appointments populate on Starfish only, or have appointments populate in both directions.

In order to have appointments booked in Starfish display on your Outlook calendar, you will need to access the email notifications section of your Starfish profile. To do this, log into Starfish and then click on your name to reveal a drop down list of items and select email notifications. From here, check off the box which asks if you want to send an email with a calendar attachment for every change to your appointment calendar and click submit to save your preferences. With this option selected, appointments booked in Starfish will display on your Outlook calendar. However, if you wish to make changes to your Starfish calendar such as canceling an appointment booked in Starfish, it is strongly recommended that you take this action from within your Starfish calendar.

In order to have appointments booked in your Outlook Calendar display on your Starfish calendar, you will need to first “share your Outlook calendar” with Starfish_calendar@qcc.cuny.edu. This can be done by logging into your Outlook account and navigating to your calendar. Once there, you can right click on your calendar and select the option share calendar. A dialogue box will appear prompting you to share your calendar, type in Starfish_Calendar@qcc.cuny.edu. Be sure to set permissions to full details before selecting send to submit this change. Lastly, you’ll need to navigate to the email notifications section of your Starfish profile and check off the box that says “Read busy times from my external exchange calendar” and hit submit to finalize these changes. If you shared your calendar properly, you should soon be able to view Outlook calendar items as blocks on your Starfish calendar. Please note: Outlook items displayed in Starfish are not editable, so if you need to edit/remove a block coming from Outlook, then the change must be done from your Outlook calendar.

When a flag is raised manually from within the My Students tab, a comments field will populate under the "due date" drop down menu. Enter your flag comments here. When raising a flag from within a Progress Survey, a comments field will appear after you select the desired flag.

Starfish supports the following browsers:


Windows

  • Latest version and previous version of Firefox
  • Latest version and previous version of Opera
  • Latest version and previous version of Chrome
  • Safari 4+
  • Internet Explorer 9+

Macintosh

  • Latest version and previous version of Firefox
  • Latest version and previous version of Opera
  • Latest version and previous version of Chrome
  • Safari 4+

ipad

  • Safari 4+

Making changes to your email notification settings in Starfish is easy! Once logged in, simply click on the three white lines located on the upper left-hand side of your account, click on your name to reveal a drop-down menu of options, then select "Email Notifications". Here you will find various tools which will allow you to customize what kind of notifications you receive from Starfish. Don't forget to hit the submit button to save all changes!

There may be times when an instructor needs to lower/clear a raised flag- the flag was raised by mistake or the student met with their instructor to discuss the flag concern. Naturally, the flag should be lowered/closed as soon as possible, so that student’s academy/program adviser is aware the flag concern was addressed directly by the instructor.

Instructors should send requests to ServiceDesk@qcc.cuny.edu, the help desk staff will lower the flag on behalf of the instructor and add lower/clear comments when they are provided. Please include the following info: course section, student name, and item(s) to be cleared.

Some of your profile, such as your contact information, is imported from your CMS or SIS. Other parts of your profile, such as your cell phone number can be entered in by you. When you have logged into starfish you can change your profile settings from the dashboard by clicking on the three white lines in the upper left-hand corner of your account to reveal your name. Click on your name to reveal a drop-down menu of options. You have 3 main areas wherein you can customize your account preferences. See below for an explanation of each area:

  • Institutional Profile
  • Appointment Preferences
  • Email Notifications

Your Institutional Profile is where you will personalize your profile by adding a picture of yourself, a cellphone number, alternate email etc. Your "Appointment Preferences" is where you can do things like adding your room number into the locations field so students can know where to meet you for office hours. Your "Email Notifications" is where you can setup what email reminders if any you would like to receive from starfish

Campus Cultural Centers

Kupferberg Holocaust Center exterior lit up at nightOpens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Russian Ballet performing at the Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art Gallery exterior in the afternoonOpens in a new window
QCC Art Gallery

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.