faq


jQuery UI Accordion - Default functionality

Do I use Starfish for Early Alert?

Yes, an email notice will arrive with a link to the progress survey(s) Click here for early alert training dates

Do I need a new username/password for Starfish?

No. Starfish is configured so that you can log on with your qcc email credentials (username/password). Starfish will accept any username and password if it is a valid QCC email account.

Can I use email credentials from another CUNY campus?

No, not at this time. Starfish will only accept credentials from a valid QCC email account.

What should I do if I can't logon to starfish?

1) Confirm your QCC email username and password are working by logging on to the QCC email system at https://mail.qcc.cuny.edu

2) If you can't log on to your QCC email, reset your password at https://mail.qcc.cuny.edu/pass and try again.

3) After trying steps 1 and 2 if you are still unable to log into your email, reset your password, or log in to starfish,contact the QCC help desk for additional assistance.

  • Call 718-631-6348 for assistance, or dial ext. 6348 if you're on campus
  • Visit the IT office in room A-303

Starfish account lockout

a

If you receive a warning email from Starfish like the one shown above informing you that you have been locked out of your Starfish account due to multiple unsuccesful login attempts, forward this email to the QCC Help Desk for assistance. The QCC Help desk email is listed below:

  • helpdesk@qcc.cuny.edu

Do I need to be on campus to use Starfish?

No. Starfish is a web based utility and can be accessed from any computer with internet connectivity.

How do I leave comments in Starfish?

When a flag is raised a yellow note pad icon will appear next to the student's name. Click on this icon to leave comments. Sometimes however a student's name is too long and this icon will be obscured. This can be remedied by adjusting the bounding box so as to reveal the entire name of the student. Confused? Click here to watch a tutorial video for a step by step visual walkthrough of the process.

Which browser is recommended?

Starfish supports the following browsers

  • PC- Safari 4+, Chrome,Firefox 4+, Internet Explorer 9+
  • Mac- Safari 4+, Chrome, Firefox 4+
  • ipad- Safari

Ending Support for Internet Explorer 8

Following the lead of Google and other commonly-used web applications, Starfish will no longer support Internet Explorer 8. Supported browsers include Internet Explorer 9+, Firefox 4+, the latest version of Chrome and Safari 4+.

How do I reduce & manage my email notifications?

Click here to view the notification settings PDF

How do I raise a flag?

Click here for the Tracking item Info Packet PDF

How do I create a referral?

Click here for the Tracking item Info Packet PDF

How do I add a kudo?

Click here for the Tracking item Info Packet PDF

How do I setup my profile?

Some of your profile, such as your contact information, is imported from your CMS or SIS. Other parts of your profile, such as your cell phone number can be entered in by you. When you have logged into starfish you can change your profile settings from the dashboard by clicking on your name which appears in the upper right-hand corner of your browser. You will notice your profile has a drop down menu with three distinct sections. They are as follows:

  • Institutional Profile
  • Appointment Preferences
  • Email Notifications

Your Institutional Profile is where you will personalize your profile by adding a picture of yourself, a cellphone number, alternate email etc. Your "Appointment Preferences" is where you can do things like adding your room number into the locations field so students can know where to meet you for office hours. Your "Email Notifications" is where you can setup what email reminders if any you would like to receive from starfish

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