FAQ


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jQuery UI Accordion - Default functionality

Do I use Starfish for Early Alert?

Yes, an email notice will arrive with a link to the progress survey(s) Click here for early alert training dates

Do I need a new username/password for Starfish?

No. Starfish is configured so that you can log on with your qcc email credentials (username/password). Starfish will accept any username and password if it is a valid QCC email account.

Can I use email credentials from another CUNY campus?

No, not at this time. Starfish will only accept credentials from a valid QCC email account.

What should I do if I can't logon to starfish?

1) Confirm your QCC email username and password are working by logging on to the QCC email system at https://mail.qcc.cuny.edu

2) If you can't log on to your QCC email, reset your password at https://mail.qcc.cuny.edu/pass and try again.

3) After trying steps 1 and 2 if you are still unable to log into your email, reset your password, or log in to starfish,contact the QCC help desk for additional assistance.

  • Call 718-631-6348 for assistance, or dial ext. 6348 if you're on campus
  • Visit the IT office in room A-303

Do I need to be on campus to use Starfish?

No. Starfish is a web based utility and can be accessed from any computer with internet connectivity.

How do I leave comments in Starfish?

When a flag is raised a yellow note pad icon will appear next to the student's name. Click on this icon to leave comments. Sometimes however a student's name is too long and this icon will be obscured. This can be remedied by adjusting the bounding box so as to reveal the entire name of the student. Confused? Click here to watch a tutorial video for a step by step visual walkthrough of the process.

Which browser is recommended?

Starfish supports the following browsers

  • PC- Safari 4+, Chrome,Firefox 4+, Internet Explorer 9+
  • Mac- Safari 4+, Chrome, Firefox 4+
  • ipad- Safari

Ending Support for Internet Explorer 8

Following the lead of Google and other commonly-used web applications, Starfish will no longer support Internet Explorer 8. Supported browsers include Internet Explorer 9+, Firefox 4+, the latest version of Chrome and Safari 4+.

How do I reduce & manage my email notifications?

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How do I raise a flag?

Click here for the Tracking item Info Packet PDF

How do I create a referral?

Click here for the Tracking item Info Packet PDF

How do I add a kudo?

Click here for the Tracking item Info Packet PDF

Quick Links:


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Faculty page

Video Faq's page

Progress survey dates

Training schedule