I can't remember my password. What do I do?

If you forgot your password, the steps below will walk you through retrieving it from the CUNY Portal. You have two options to choose from on the Portal Log-in / Citizen CUNY page: Account and Password Reset>> or Email a New Password Reset>>

The steps below cover requesting a password from the Email a New Password Reset>> option. Click here if you wish to try the Account and Password Reset>>

  1. Go to the CUNY Portal Log-in page

  2. Click on the Email a New Password Reset>>

    Portal Log-in/Citizen CUNY

  3. Enter your VALID CUNY portal username and click E-mail Password.

    Email a password image

  4. If you entered a VALID CUNY portal username, you will receive a message stating an email has been sent to your email address. This could be your QCC TigerMail address or any address you entered into the system when you registered your Portal account.

    Confirmation image

    Check your email for a password. You can then return to the CUNY Portal Log-in page (step 1) and enter your username with the new password.

If you still have a problem getting your username, do the following:

Please contact Blackboard Support at Queensborough by filling out the form in it's entirety for any technical issues related to Blackboard.


QCC Online

Blackboard / CUNY Portal Information