Career Services Job Opportunities

Field Services Technician

Description: The FISA Enterprise Software team is in need of a Field Services Technician to manage and maintain the citywide DCD infrastructure. This includes: • Maintenance and troubleshooting of the CityTime DCD infrastructure (comprised of over 2,000 Ingersoll Rand HP-4000 timekeeping devices, kiosks, firewalls and switches throughout the 5 New York City boroughs and Upstate New York). This work includes but is not limited to: unit replacement, part replacement, unit re-calibration, testing, cleaning and light electrical / networking tasks. • Close monitoring the incident queue, performing triage of new incidents, and reporting on the status of existing incidents. • Providing timely response to DCD infrastructure incidents raised by other city agencies. • Remote monitoring of the DCD infrastructure through Whats Up Gold monitoring software. • Administration of the infrastructure via the CityTime application. • Asset, Configuration and Inventory Management. • Interfacing with other FISA teams (LAN Team, Network Team, and Business Team) to resolve more complex infrastructure issues.

Salary Unknown
Type of Opportunity F/T
Location New York, NY
Field of Study Service Technician
Degree Wanted
Special Skills & Requirements 1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and one (1) year of satisfactory fulltime computer software experience in computer systems development and analysis, applications programming, database administration, systems programming or data communications; or (2) A four year high school diploma or its educational equivalent and five (5) years of full-time satisfactory computer software experience as described in “1” above; or (3) A satisfactory combination of education and experience that is equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates who attempt to qualify under option “3” must have at least a four year high school diploma or its educational equivalent and at least two years of satisfactory full-time computer software experience as described in “1” above. To receive credit, all college credits in computer science or a related computer field and/or the certificate in computer programming must be listed in Section A.6 on page 2 of the Education and Experience Test Paper • Candidate should be professional, self-motivated and able to prioritize and manage multiple tasks concurrently; excellent communication, customer service and problem skills essential. • Candidate should have experience as a field service technician, having maintained and supported other computer hardware such as Windows desktops and printers. FISA will train a qualified candidate that possesses knowledge and skills in the IT field. Additional Information
Company Name FISA
Address: 450 W. 33rd St., 4th Fl., New York, NY, 10001
Phone: 212) 857-1000
About the Company: Headed by a three-member board appointed by the Mayor, one member recommended by the Mayor, one member recommended by the Comptroller and one member recommended by the other two members. FISA is an information technology services center with all the support facilities needed to provide City officials with Citywide financial, payroll and human resources information.
How To Apply: External applicants please visit to apply to Job ID # 186506. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an intervie
Expiration Date:


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