Career Services Job Opportunities

Senior Technical Writer/Trainer

Description: • Acquire knowledge and current information about NYS Child Support Services program operations and policy, and incorporate it into written materials for use in the Child Support Program Manual and curricula used to train and support NYS child support workers in execution of their job duties. • Facilitate focus groups, conduct site visits or work with subject matter experts to gather, organize and validate content/current information. • Write clear and detailed content documents for use in training programs and program support systems. • Collaborate with other project team members and complete work activities within a shared Windows-based computer environment. • Lead curriculum development or other work product teams/projects by preparing and writing detailed plans, assigning tasks, monitoring progress, and bringing project to completion. • Create and update portions of the on-line Child Support Program Manual. • Develop curricula; deliver training; create and deliver presentations.

Salary Mid to High $50s
Type of Opportunity Full Time
Location Albany, NY
Field of Study Any
Degree Wanted Bachelor's degree
Special Skills & Requirements 1. Bachelor's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization. 2. Minimum four years' professional experience preferably in design, development, and delivery of workplace training programs; technical writing; or case management at a social services agency. 3. Excellent oral and written communication, interpersonal and presentation skills. 4. Strong writing, proofreading and editing skills with demonstrated proficiency with English language grammar/usage. 5. Experience and comfort with delivering training. 6. Experience designing and writing training/curricular materials; operational, procedural, technical or reference manuals; user guides or software documentation; or, government or policy documents. 7. Strong computer skills; proficient working with computers in Windows environment and Microsoft Office products. 8. Experience with, knowledge of or ability to learn easily and use effectively HTML, Adobe design tools, RoboHelp, Camtasia, or other computer tools including presentation tools, and web-based training or meeting delivery tools such as GoToMeeting/Webinar. 9. Possesses problem-solving, analytical and project management skills. 10. Able to manage time effectively and deal with multiple priorities. 11. Possesses strong team and customer orientation. 12. Able to assume leadership role. 13. Applicants must address in their applications their ability to work with culturally diverse populations. 14. Willing and able to travel throughout NYS to areas that may not be served by public transportation to conduct work activities. 15. Able to lift and transport training materials or equipment (laptops, projectors) up to 40 pounds.
Company Name University at Albany, State University of New York
Address: 1400 Washington Ave.; Albany, NY 12222
About the Company: Employment is with The Research Foundation for the State University of New York, a private, nonprofit, educational corporation that provides essential sponsored program administration and innovation support services to SUNY faculty and students whose ideas and research generate ground-breaking discovery and translate to entrepreneurial and economic development opportunities for New York State. Working at the SUNY Research Foundation for the University at Albany, you will be part of a team that provides essential services to the University as it moves to the front ranks of American higher education, supporting the advancement of education, research and discovery. The University at Albany, a nationally recognized research university with outstanding faculty, researchers and staff, offers challenging, exciting and rewarding careers to those who seek opportunities to grow and excel.
How To Apply: Please apply online at
Expiration Date:


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