Fall '21 Technical Support

Blackboard / CUNY Login - Login issues

The Help Desk will be available to help you if you cannot login to Blackboard.

You can also use the following links to retrieve your CUNY Login username and reset your password.

Retrieve Your Username

Reset Your Password

Faculty:

QCC IT Help Desk
Email: helpdesk@qcc.cuny.edu
Phone: (718) 631-6348

Students:

QCC IT Help Desk
Email: helpdesk@qcc.cuny.edu
Phone: (718) 631-6348

Blackboard & Blackboard Collaborate – Technical Issues

If you encounter any technical issues with Blackboard or Blackboard Collaborate, contact the Office of Educational Technology.

For course content-related questions, contact your instructor.

Resources: Not all web browsers are compatible with Blackboard. To find out if what browser works well with Blackboard, see the following links:

Blackboard-certified browsers.

Blackboard Collaborate-certified browser

Faculty:

Office of Educational Technology (OET)
Preferred: bbsupport@qcc.cuny.edu

Drop-in Virtual Office
Monday to Friday
9 am to 12 p.m. & 2 p.m. to 5 p.m.

Access our virtual office

Dial-in: +1-571-392-7650 (PIN: 248 639 6760)

Recommendations before joining our virtual office:

Students:

Office of Educational Technology (OET)
Preferred: bbsupport@qcc.cuny.edu

Student Support
Monday – Friday
9:00 am – 12:00 pm & 2:00 pm- 5:00 pm


After Hours Blackboard Support

The after-hour Blackboard support coverage is available:

Weeknights from 8 p.m. to 8 a.m. the next morning
Weekends from 8 p.m. Friday night to 8 a.m. Monday morning
Contact: (646) 664-2024

Blackboard & Blackboard Collaborate – Training

The Office of Educational will provide virtual faculty consultation and training via Blackboard Collaborate.

Resources: Are you new to Blackboard? The following sites provide helpful links and tutorial that will help you get started.

Faculty Resources

Student Resources

Faculty:

Office of Educational Technology (OET)

For questions regarding training, please send us an email.
Email: bbtraining@qcc.cuny.edu

Webinars

Instructional Technology Workshops are open to all faculty and staff. See the list of upcoming webinars.

Students:

Office of Educational Technology (OET)

Training Materials:
Student Resources
Student Guides

Extended Office Hours – Basic Blackboard Support

To help provide students and faculty with Blackboard support when the campus Help Desks are closed and local Blackboard Support are unavailable, CUNY has contracted with Blackboard for overnight and weekend telephone support during the current semester.

For students, help with topics like:

  • Finding your course(s)
  • Finding course materials
  • Submitting an assignment


For faculty, help with topics like:

  • Uploading course content
  • Making courses available to students
  • Recording lectures for student playback
  • Creating and managing discussions boards
  • Announcements and messages
  • Creating and managing assignments
  • Creating and managing tests
  • Grading
  • Sharing your content

Faculty:

Calling After Hours - Faculty Support

The after-hours Blackboard support coverage is available:

  • Weeknights — from 8:00pm to 8:00am the next morning
  • Weekends — from 8:00 pm Friday night to 8:00 am Monday morning

Be sure to have the following information ready before calling:

  • Your CUNY Login username (only the username)
  • Your college email address (not personal email address)
  • Your telephone number
  • College
  • Course name
  • Course number/ID
  • Description of the Blackboard assistance you seek

Phone: (646) 664-2024

Web site: After Hour Blackboard Support

Students:

Calling After Hours - Student Support

The after-hours Blackboard support coverage is available:

  • Weeknights - from 8:00pm to 8:00am the next morning
  • Weekends - from 8:00pm Friday night to 8:00am Monday morning

Be sure to have the following information ready before calling:

  • Your CUNY Login username (only the username)
  • Your college email address (not personal email address)
  • Your telephone number
  • College
  • Course name
  • Course number/ID
  • Description of the Blackboard assistance you seek

Phone: (646) 664-2024

Web site: After Hour Blackboard Support

Campus Cultural Centers

Kupferberg Holocaust Center (KHC)Opens in a new window
Kupferberg Holocaust Center Opens in a new window

The KHC uses the lessons of the Holocaust to educate current and future generations about the ramifications of unbridled prejudice, racism and stereotyping.

Queensborough Performing Arts CenterOpens in a new window
QPAC: Performing Arts CenterOpens in a new window

QPAC is an invaluable entertainment company in this region with a growing national reputation. The arts at QPAC continues to play a vital role in transforming lives and building stronger communities.

Queensborough Art GalleryOpens in a new window
QCC Art GalleryOpens in a new window

The QCC Art Gallery of the City University of New York is a vital educational and cultural resource for Queensborough Community College, the Borough of Queens and the surrounding communities.