Connecting to an On Campus Lab Remotely

First Time Setup Installing Software

First Time Users
Download and Install Global Protect:

  1. Windows, Mac, and iPad
  2. IOS – iPad & iPhone
  3. Android & Chromebook

Download RDP (MacOS, IOS, and Android Only)

  1. MacOS
  2. IOS – iPad & iPhone
  3. Android & Chromebook

How to Connect (every time)

  1. Connect to VPN
  2. Find a Vacant Computer
  3. Connect to it with RDP

If you have questions or need help connecting to on campus computers remotely, email ACCsupport@qcc.cuny.edu with "Access to Computer Labs" in the subject line of the email and include your EMPLID in the body of the email.

Installing QCC's VPN Software

Download the Software

If you need to access software that is available on a computer in a computer lab on campus, you will need to first “connect” to the on-campus computer. To do so, you will first need to install the Global Protect Portal on your computer.

  1. Open Safari or another browser of your choice and go to https://vpn1.qcc.cuny.edu.

    VPN website in browser

  2. Login with your Tiger ID username and password on the login page

    GlobalProtect Portal login fields requesting TigerID credentials

    **If don't know your Tiger ID credentials, you can activate or reset them at the following link: https://pass.qcc.cuny.edu.

  3. After you login, click on the "Download Mac 32/64 bit GlobalProtect agent" link to download the VPN software.

    Download options for GlobalProtect Portal


Install the Software

  1. Open the file you just downloaded. Typically the file can be found in your Downloads folder.

    GlobalProtect file in computer ready to be installed

  2. Click Continue in the GlobalProtect Installer.

    GlobalProtect installer prompts initiation of installing

  3. Click Continue again.

    GlobalProtect installer indicating destination of program

  4. Click Continue again.

    GlobalProtect installer indicating custom install option

  5. Click Install.

    Standard Install prompt for GlobalProtect

  6. You will be prompted to enter your Mac username and password (the credentials you use to login to your own computer). After entering your credentials, click Install Software.

    Installer prompting to enter Mac username and password credentials

  7. After the installation completes, you may get an alert that says System Extension Blocked.

    alert that says System Extension Blocke

    If you see this message, open System Preferences by clicking on the Apple icon in the top left corner of your screen and selecting System Preferences from the menu.

    System Preferences option from menu

    Find the Security & Privacy icon and click it.

    icon options under System Preferences

    Click the lock icon

    Security and Privacy window

    You will be prompted to enter your Mac username and password (the credentials you use to login to your own computer). After entering your credentials, click Unlock.

    prompt to enter Mac username and password

    Click Allow.

    Security and Privacy window with emphasis on Allow button

    Close System Preferences.

  8. On the GlobalProtect Installer window, click Close.

    Installation Successful

  9. Click Move to Trash.

    Move to trash option

    You are now ready to connect to the QCC network.

Installing Microsoft Remote Desktop

Downloading and Installing the Microsoft Remote Desktop App

  1. Before you can access a PC computer remotely, you must have Microsoft Remote Desktop installed on your Mac. Click the following link to open the App Store page where you can download the app: https://apps.apple.com/us/app/microsoft-remote-desktop/id1295203466.

  2. Click Get.

    Microsoft Remote Desktop in App Store

  3. Click Install.

    Install option for Microsoft Remote Desktop in App Store

  4. If prompted, enter your Apple ID username and password, then click Get.

    prompt in App Store requesting Apple ID username and password

    You are now ready to remotely access PC computers.

Connecting to QCC's Network

Signing in to the Network

  1. Click the Global Protect (Globe) icon in your menu bar near the top right of your screen, enter vpn1.qcc.cuny.edu into the Portal Address field, then click Connect.

    GlobalProtect window prompting to type in portal address

  2. Enter your Tiger ID username and password and click Sign In.

    prompt requesting TigerID Credentials to sign in

    If don't know your Tiger ID credentials, you can activate or reset them at the following link: https://pass.qcc.cuny.edu.

Signing out of the Network

  1. Click the Global Protect (Globe) icon in your menu bar near the top right of your screen then click Disconnect.

    Global Protect (Globe) icon in menu bar near the top right of the screen

    You are now disconnected from the QCC Network. You must connect again if you wish to access computer labs remotely.

Accessing Computer Labs Remotely

Find a Computer Lab

  1. Open Safari or another browser of your choice and go to https://connect.qcc.cuny.edu/veralab/StudentPortalAction.do.

    internet browser address bar

  2. Select a computer room from the Real-Time Lab Usage page and click on the icon in the LiveMap column for the corresponding lab.

    VeraLab Real-Time Lab Usage page displaying Computer Room information

  3. After entering a computer lab, computer availability is displayed in real-time. Select a vacant computer to connect to.

    LiveMap displaying vacant computer options with ready to download files

    You must be connected to the QCC Network before you can remotely access a computer.

Connecting to a Windows Computer

You must have the Microsoft Remote Desktop app installed on your Mac before you can remotely access a PC computer.

  1. If you have selected a PC computer, a connection file will automatically be downloaded. Open the downloaded file. Typically the file can be found in your Downloads folder.

    downloads folder displaying recently downloaded file

  2. Microsoft Remote Desktop will launch and you will be prompted to enter a username and password. Enter student for both the username and password and click Continue.

    prompt requesting username and password

  3. You will prompted with a message about a certificate. Click Continue to connect to the computer.

    message about a certificate and asking to continue connecting

  4. You are now logged in and able to use the computer as if you were sitting in front of it.

    Remote connection to the lab computer displaying virtual Desktop

  5. When you have completed your tasks, please logout of the computer by clicking on the Click Here to Logoff button on the desktop.

    After logging off, you may disconnect from the QCC Network.

Connecting to a Mac Computer

  1. If you have a selected a Mac computer, you will be prompted to allow the page to open Screen Sharing.app, click Allow.

    prompt asking permission to open Screen Sharing.app

  2. Next you'll be prompted to enter a username and password. Enter student for both the username and password and click Sign In.

    prompt asking for username and password

  3. You will then be connected to the computer. In the password field, enter student then click the arrow button.

    student login prompting for password

  4. You are now logged in and able to use the computer as if you were sitting in front of it.

    desktop of virtual Mac screen

  5. When you have completed your tasks, please logout of the computer by clicking on the Apple icon in the top left corner of your screen and selecting Log Out Student from the menu.

    menu options after clicking apple icon at the top

  6. Confirm that you would like to logout by clicking the Log Out button.

    prompt asking to log out

  7. Close the screen sharing window to complete logging out.

    After logging off, you may disconnect from the QCC Network.

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