QCC Career Services CUNY 311 Call Center Employer Information Sessions

On Thursday, Oct 14, 2021 from 05:30 PM to 06:45 PM

This is a virtual event using Zoom

Join the event

This Student Event is for Students, Faculty and Staff

There are two remote QCC CUNY 311 Call Center Employer Information Sessions being held. One is on October 6, 2021 at 11 AM and the other is on October 14, 2921 at 5:30 PM. Students can register for either one when they access the registration page. Students will be sent the ZOOM link on the morning of the session they register for.

Some details about the CUNY 311 Project Call Center Representative Position:

The CUNY 311 Project provides qualified CUNY students with the opportunity to work as part-time Call Center Representatives (Call Takers) within New York City's Information Hub.

Call Takers will work within the 311 Call Center to perform the following tasks:

  • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.
  • Maintain customer satisfaction.
  • Enter call data into a computerized tracking system.
  • Collaborate with DoITT and CUNY Program staff as needed.

Minimal Qualifications:

  • Currently a student in good standing at a City University of New York college.
  • Be available 18 hours per week for three 6 hour shifts, including weekends/weeknights.
  • Have strong computer skills and be proficient with Internet.
  • Have excellent telephone etiquette and communication skills.

Application Instructions:

  • Create profile on Symplicity using the following link CUNY.edu/cipportal
  • In Simplicity click “Jobs” tab > click “Jobs and Internships”, search for 311 Student Caller Taker Job listing and Apply.
    (Please note you will be asked to upload resume, cover letter, and to provide an unofficial copy of your transcript

Register Now

Office of Career Services

Contact Name: Constance Peluso

Contact Phone: 718-631-6297

Contact Email: careerservices@qcc.cuny.edu

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