Patient Representatives

Occupation Information table
Overview: Assist patients in obtaining services, understanding policies and making health care decisions.
Duties: Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Refer patients to appropriate health care services or resources. Maintain knowledge of community services and resources available to patients. Explain policies, procedures, or services to patients using medical or administrative knowledge.
Degree(s): A.A.S. Medical Office Assistant 
Job Outlook: Overall employment of health educators and community health workers is projected to grow 13 percent from 2019 to 2029, much faster than the average for all occupations. Growth will be driven by efforts to improve health outcomes and to reduce healthcare costs by teaching people healthy behaviors and explaining how to use available healthcare services.
Starting Salary: The mean salary for patient representatives is $44,390.
Growth: Growth
Education Level: Typically, a Bachelor’s Degree from a 4-year college (some are 5 years) is required to be considered for this occupation.
Additional Training/Education: Community health workers typically complete a brief period of on-the-job training. Training often covers core competencies, such as communication or outreach skills, and information about the specific health topics that they will be focusing on. For example, community health workers who work with Alzheimer’s patients may learn about how to communicate effectively with patients dealing with dementia.
 

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.