Retail Sales Department Supervisor

Occupation Information table
Overview: Retail sales department supervisors direct and manage salespeople in a zone or department. They also keep track of merchandise, help customers, schedule staffing, handle customer complaints and keep records.
Duties: Retail sales department supervisors oversee the work of salespeople within a specialized department of a store. They direct and supervise employees engaged in sales, inventory, customer assistance and reconcile cash receipts. Supervisors hire, train and evaluate salespeople. During training, they teach and assist salespeople with difficult sales procedures, such as returns and exchanges. Once salespeople have experience, supervisors evaluate their work and suggest ways salespeople can improve their sales skills.

The administrative duties of a retail sales department supervisor include developing work schedules, assigning workers to different duties and keeping records of employees hours. In addition, supervisors take inventory of the merchandise and reorder items that are out of stock. They examine merchandise to ensure it is correctly priced and properly displayed. They also keep track of which items sell quickly. Supervisors occasionally write reports about their departments' sales and purchases. They attend meetings and suggest ways for store officials to increase sales.

Retail sales department supervisors talk to customers about products, services, and personnel. They listen to and resolve conflicts between customer complaints regarding service, personnel, and products.

Most retail sales department supervisors have offices within the stores, usually close to the area they oversee. Although, some time is spent in the office completing merchandise orders or arranging work schedules, a large portion of their workday is spent on the sales floor, supervising employees or selling.

Degree(s): A.A. Liberal Arts and Sciences 
A.S. Liberal Arts and Sciences (Mathematics and Science) 
A.A.S. Management: Marketing Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment in this field is projected to grow 2% to 4% from 2018 to 2028, which is slightly slower than the average projected growth for all occupations.
Salary Range (National Average): $22,000 to $28,000
Education Level: The typical training required for this career is generally a High School Degree or GED Certificate.
Additional Training/Education: Some employers require applicants to have a bachelor's degree. Recommended areas of study are business, accounting, marketing or administration. Most employers prefer applicants who have experience in retail sales. Employers look for applicants who have team building and strong leadership skills. Supervisors learn their skills through work experience in retail sales. Many companies provide in-house training programs that last from one to three years.
Recommended Skills:
  • Weighing out the options in a situation or a problem and logically choosing the best course of action.
  • Actively looking for ways to help people.
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Assigning duties to others, motivating them, and evaluating their performance.
  • Allocating and budgeting your time for different tasks so that things get done when needed.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Teaching others how to do something.
Recommended Values:

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.