Sales Representative (Telecommunications)

Occupation Information table
Overview: Telecommunication systems sales representatives survey residential, commercial and industrial telephone company customers to identify their current telephone problems and future needs. They plan new devices including satellite and microwave to satisfy customer requests.
Duties: They survey different segments of the population to determine their telephone, TV, computer service and fax needs. They differentiate their findings for commercial and residential customers.

They estimate the future communication needs for different age groups, family size, income groups for different geographical areas.

They advise telephone, communications and cable TV companies what kinds of technical equipment such as satellites and microwave transmitters they will need to service customers.

They conduct experiments with new communications equipment installed for clients to measure the quality of the communications and customer satisfaction.

Degree(s): A.A.S. Electronic Engineering Technology 
Job Outlook: Employment in this field is projected to grow 5% to 8% percent from 2018 to 2028, which matches the average growth rate for all occupations.
Starting Salary: Experienced workers earn salaries plus commissions.
Salary Range (National Average): $30,000 to $36,000
Green: Green Career
Education Level: Training for this occupation generally requires an Associate Degree from a 2 year or community college.
Additional Training/Education: A bachelor's or associate degree is required with a major in industrial distribution, electronics, communications engineering, marketing and business administration. In most firms new sales workers are trained by accompanying more experienced workers on sales calls.
Recommended Skills:
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Allocating and budgeting your time for different tasks so that things get done when needed.
  • Bringing people together to discuss and resolve differences.
  • Persuading, encouraging and motivating others to accept your ideas.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Being aware of the reactions of others, and understanding why they react the way they do.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
Recommended Values:
  • Persuading and influencing others to change their attitudes, behavior, and/or opinions.
  • Having a job where you can spend a significant amount of time outside.

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.