Airline Flight Reservations Administrator

Occupation Information table
Overview: Flight reservation administrators coordinate passenger reservations for airlines. They evaluate the effectiveness of computer-based reservation systems, and training needed for ticket agents. They make statistical comparisons of prices & profitability of competitors and set airfares.
Duties: They design new systems and methods to improve efficiency of passenger airline reservations. Analyze reports describing airplane passenger loads, miles flown & reasons for empty seats.

Analyze the effects of airline ticket prices on passenger volume and airline profits and determine ticket prices and discounts for special events or passenger groups.

They evaluate ticket agents' performance in terms of number of passengers processed and passenger satisfaction. They determine what the training needs are for the ticket agents.

They conduct studies of passenger satisfaction and reasons for dissatisfaction and decide upon changes to be made to improve passenger satisfaction.

Degree(s): A.A.S. Management: Marketing Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment in this field is projected to grow 2% to 4% from 2018 to 2028, which is slightly slower than the average projected growth for all occupations.
Salary Range (National Average): $40,000 to $45,000
Education Level: The typical training required for this career is generally a High School Degree or GED Certificate.
Additional Training/Education: A bachelor's or a master's degree in business management, information systems and logistics provide a good preparation for a career in airline and airport administration. Courses in operations management, statistics and computer applications are important. Some colleges and universities offer specialized training for careers in aviation. FAA certification is required for duties associated with management and scheduling of aircraft.
Recommended Skills:
  • Weighing out the options in a situation or a problem and logically choosing the best course of action.
  • Allocating and budgeting your time for different tasks so that things get done when needed.
  • Ability to identify a problem, review related information, develop and evaluate options, and implement a solution.
  • Inspecting and testing products or services to assure they meet the desired specifications.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Recommended Values:
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.
  • Being able to decide on how to get something done without significant direction from someone else.

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.