Office of Educational Technology
Mission
Consistent with the College’s mission, the Office of Educational Technology (OET) strives to provide educational technology resources and training that promote successful teaching and learning experiences. We are committed to advancing education through innovative and inclusive technological solutions that empower educators and learners, whether they are in traditional classrooms or engaging in remote learning.
Goals
- Enhance Accessible Learning: Ensure equitable access to quality education for all learners, regardless of their background, by leveraging technology to provide inclusive learning experiences that cater to diverse learning styles and abilities.
- Educational Technology Integration: Promote the seamless integration of technology into educational practices, empowering educators to create engaging and interactive learning environments that foster critical thinking, collaboration, and creativity.
- Optimize Learning Management Systems (LMS): Streamline the administration of learning through efficient and user-friendly LMS platforms. Facilitate the adoption, implementation, and ongoing support of LMS solutions that empower educators to manage content, assessments, and student progress effectively.
- Distance Learning: Ensure that the online learning platform is robust, reliable, and capable of handling increased traffic and user engagement.
Support for Online Instruction
Drop-in Virtual Office
For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm
Contact: Access our Virtual Office
Dial-in: +1-571-392-7650 (PIN: 248 639 6760)
(Recommended browser: Firefox)
In-person Appointments
Please contact bbsupport@qcc.cuny.edu to schedule an in-person appointment with an IT Academic Specialist.
Upcoming Webinars
Over the spring 2024 semester, CUNY will be offering the following live-webinar style Brightspace Basic Series of Training. Each module description follows. Please REGISTER for one or more of the workshops (delivered via Zoom).
- Getting Started in Brightspace: overview of key features and tools, course management – class list, groups/sections, communicating with students, adding content basics, assignment basics, quiz basics, adaptive release, key terms and resources for instructors.
- ABCs of Content: overview and table of contents, modules; adding content to courses (from existing course content, building it from scratch), creating activities for learners, instructor settings for assignments, discussions and quizzes.
- Engaging Learners: brief UDL overview and overview of accessibility in Brightspace, tools and features for communication (announcements, activity feed, discussions and virtual classroom), tools and features for engagement (calendar, progress)
- Assessing Learning: assignments, quizzes, evaluating learners via quick eval and submissions, rubrics, gradebook basics.
Recorded "Distance Learning" Webinars
Watch the recorded sessions online
Contact Us
The Office of Educational Technology (OET) has developed a variety of tools, resources and services to assist faculty in planning course materials, navigating the learning management systems, and maintaining virtual engagement with students.
We are offering multiple methods of communication for instructors to access direct support from our office. Here are the current methods and contact details:
Webinars
The Office of Educational Technology will be offering weekly webinars on an array of topics including Blackboard, Blackboard Collaborate, Voicethread, PlayPosit, and more. Please visit our website for an updated list.
Contact: the Office of Educational Technologies
Training and Consultations
The OET staff is available for one-on-one or small group appointments for specific Blackboard training needs, or to discuss any educational technology related topics. To schedule an appointment, email our office.
Contact: oet@qcc.cuny.edu
Drop-in Virtual Office (Quick Consultations)
For quick assistance with Blackboard Learn or other teaching and learning technology tools, join us in our Virtual Office, Monday-Friday, 9:00 am – 12:00 pm & 2:00 – 5:00 pm
Contact: Access our Virtual Office
(Recommended browser: Firefox)
Blackboard Technical Problems (Faculty and Students)
For technical issues, faculty please contact bbsupport@qcc.cuny.edu.
For Login issues, please contact ServiceDesk@qcc.cuny.edu
After Hours Blackboard Support
The after-hour Blackboard support coverage is available:
Weeknights — from 8:00pm to 8:00am the next morning
Weekends — from 8:00pm Friday night to 8:00am Monday morning
Contact: (646) 664-2024
Online Resources
-
You will also find important resources on the following web page: eLearning at QCC
-
If you are considering offering synchronous virtual classroom, you can find information on the QCC Blackboard Collaborate web page
-
If you have never used Blackboard before, we advise you to review the following instructional material: Introduction to Blackboard
Consulting and Support
-
Camtasia
-
Socrative