Career Services Internship Opportunities

Technical Support Intern

Description: The Technical Support Intern will provide excellent desktop/laptop and mobile devices support to HQ and remote business users and provide first tier support for our Windows Active Directory based network. Candidates must be comfortable interfacing with end users and customers and be able to maintain a high level of service and professionalism. An ideal candidate will be able to quickly learn new technologies and adapt in a fast paced environment. He or She needs to be comfortable working independently as well as being a member of a team as the situation requires. The candidate should be capable of maintaining thorough notes as well as consistent customer communication as tickets are being processed. In addition the candidate must be able to coordinate multiple tasks and see them each through to completion. Essential Functions and Responsibilities: • Provide first tier troubleshooting, diagnosis and timely resolution to staff • Assist users with requests submitted via phone, email and automated ticketing system • Diagnose and resolve issues with: Microsoft Windows, MS Office Applications and SharePoint. • Image of new laptops/desktops and perform break/fix. • Administer users in Active Directory • Provide system administration and support • Adhere to IT access-management and change control procedures Knowledge and Skills: • Prior Help Desk Experience • Experience supporting Windows desktop operating systems (Win7 and above) • Windows Server and Active Directory experience • Strong professional communication skills, both verbal and written • Strong Knowledge with MS office suite and SharePoint 2010 • Good Knowledge of Active directory (2008/2012), Exchange 2010; Windows Server 2003-2012 • Knowledge of web technologies is a plus • Knowledge of Bomgar remote support software a plus

Salary Unknown
Type of Opportunity Full Time
Location Long Beach, NY
Degree Wanted
Field of Study Computer Engineering Technology, Computer Information Systems, Computer Programing
Special Skills & Requirements
Company Name Planet Payment Inc.
Contact: Jane Yaeger
Address: 670 Long Beach Blvd. Long Beach, NY 11561
Phone: 302-326-0700
About the Company:
How To Apply: Email resumes to, the contact person is Jane Yaeger.


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