Career Services Job Opportunities

Technical Support Specialist

Description: Our Technical Support Specialists work independently and as part of a team to identify and resolve technical and functional questions from our clients. The work is fast paced and varied. This position requires the ability to express concepts and ideas in a clear and concise manner to clients and fellow employees. Specialists must have a client service mentality and be comfortable working closely with users at all levels. Key Areas of Responsibility: • Develop and maintain an excellent understanding of the MicroEdge product suite • Providing quality telephone support to our clients with a high degree of customer service, technical expertise, and timeliness • Researching, resolving, and responding to customer questions via telephone and email • Participate in a collaborative team environment with exposure to Sales, Product Development and Management • Attend meetings and deliver periodic status updates (both internally and with clients) • Creation of technical documentation - user guides, FAQs or other resource material • All other duties and responsibilities as assigned • Excellent communication skills, including telephone support and presentation skills, required • Commitment to continuous learning and personal development • Functional understanding of all MS products required. • Proficiency in Windows 7, 2008 SQL, HTML, and Citirix. • Ability to analyze and solve problems quickly, with an attention to detail • Proven organizational and multitasking skills

Salary Salary + Bonus
Type of Opportunity Full Time
Location
Degree Wanted Bachelor's Degree or Equivalent Work Experience
Field of Study
Special Skills & Requirements Education and Experience • Bachelor’s degree or equivalent work experience in a similar role required • Experience in a customer facing environment, either in person or over the phone • Experience working with multiple teams and personalities • Prior experience with remote support tools preferred
Company Name MicroEdge LLC
About the Company: MicroEdge, LLC creates software and services company for the giving community. We are not just “in” the philanthropic market space, but are part of the very structure of it. Our mission is to use our market leadership, talent, resources and dedication to drive unrivaled innovation and advancement in giving. We are uniquely able to deliver the best solutions and expertise to organizations to help them work smarter, collaborate more effectively, and achieve greater impact. We’re a small company achieving an outsized impact —and having the best and brightest people makes it possible. Working at MicroEdge requires you to challenge the status quo. As part of the team, you’ll interact with people at every level in the company and gain incredible know-how. We’ll expect you to step outside the box, and go beyond your job description to do the unexpected and the exceptional. The pace is fast and the learning is constant.
Website: Jessica Damm
How To Apply: Contact Ms. Damm at jdamm@microedge.com
Expiration Date:
(YYYY-MM-DD)
2014-09-30

 

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