Occupation Info

Computer Customer Support Specialist

Overview: These specialists design & implement plans for improving an organization's computer-based information processing and accounting systems. They train the firm's employees to use the new computer software. They test the new systems' performance and accuracy before turning it over to the customer.
Duties: They analyze the customer's present accounting and information handling methods. Decide how to best convert the customers' data into computerized form.

Decide what computer hardware and software should be used to meet the customer's accounting and business needs. They choose the most efficient system configuration.

Convert the customer's information into the form needed for the new computer-based system. They design new methods for capturing all new data in the form needed.

Test the new system by entering raw data and examining the results for accuracy. They train the customer's workers how to enter information, generate and interpret the computer reports.

Degree(s): A.A.S. Computer Engineering Technology 
A.A.S. Computer Information Systems: Computer Programming Track 
A.A.S. Computer Information Systems: Microcomputer Applications Software Track 
Job Outlook: Employment of computer customer support is expected to grow faster than average through 2018. As technology becomes more complex and widespread, support specialists will be needed in greater numbers to resolve the technical problems that arise. Businesses, especially, will demand greater levels of support, as information technology has become essential in the business environment.
Salary Range (National Average): $45,000 to $50,000
Growth: Growth
Education Level: Training for this occupation generally requires an Associate Degree from a 2 year or community college.
Additional Training/Education: The usual requirement for this occupation is a bachelor's degree in computer sciences or information systems with courses in business administration. An associate degree can qualify you for assistant jobs.
Advancement Info: Entry-level network and computer systems administrators are involved in routine maintenance and monitoring of computer systems, typically working behind the scenes in an organization. After gaining experience and expertise, they often are able to advance into more senior-level positions, in which they take on more responsibilities.
Recommended Skills:
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Ability to identify a problem, review related information, develop and evaluate options, and implement a solution.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
  • Teaching others how to do something.
  • Analyzing the symptoms of a problem and deciding what actions should be taken to resolve the problem.
  • Composing and communicating your ideas in written form.
Recommended Values:
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreementswith other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.

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