Occupation Info

Computer User Support Specialist

Overview: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Duties: Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Degree(s): A.A.S. Computer Engineering Technology 
A.A.S. Computer Information Systems: Computer Programming Track 
A.A.S. Computer Information Systems: Microcomputer Applications Software Track 
Job Outlook: Employment in this field is projected to grow 9% to 13% from 2014 to 2024, which is faster than the average projected growth for all occupations.
Salary Range (National Average): $45,000 to $50,000
Growth: Growth
Education Level: Training for this occupation generally requires an Associate Degree from a 2 year or community college.
Additional Training/Education: The usual requirement for this occupation is a bachelor's degree in computer sciences or information systems.
Advancement Info: Entry-level network and computer systems administrators are involved in routine maintenance and monitoring of computer systems, typically working behind the scenes in an organization. After gaining experience and expertise, they often are able to advance into more senior-level positions, in which they take on more responsibilities.
Recommended Skills:
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Ability to identify a problem, review related information, develop and evaluate options, and implement a solution.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
  • Teaching others how to do something.
  • Analyzing the symptoms of a problem and deciding what actions should be taken to resolve the problem.
  • Composing and communicating your ideas in written form.
Recommended Values:
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.
 

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreementswith other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.

Campus Cultural Centers

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Kupferberg Holocaust Resource Center and Archives

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QPAC: Performing Arts Center

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QCC Art Gallery

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