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Occupation Info

Switchboard Operator

Overview: Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Degree(s): A.A.S. Office Administration and Technology: Administrative Secretary 
A.A.S. Office Administration and Technology: Office Technology: Word/Information Processing 
Job Outlook: Employment of switchboard operators is expected to decline rapidly through 2018 due to new technologies, the movement of jobs offshore, growth in cell phones, and consolidation of operator jobs.
Education Level: The typical training required for this career is generally a High School Degree or GED Certificate.
Recommended Skills:
  • Actively looking for ways to help people.
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
Recommended Values:
  • Being involved in helping other people in a direct way either individually or in a small group.
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.

* National data collected by the Department of Labor between 2008-2012.
* For New York salary data information please click here
* For New York green job information please click here.

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreements with other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services Advisor to fully understand the opportunities available through study in their degree program.