|Overview:||Receptionists answer questions asked by persons coming into an establishment regarding the location of persons, offices and departments. They may remotely control door entrance locks for security reasons, operate telephone switchboards and type using a computer-PC workstation.|
|Duties:||They intercept all visitors coming into an organization or place of business to determine the purpose of their visit. They answer questions and direct them to appropriate offices, employees, etc.
They place telephone calls to workers within the organization to announce visitors and to provide instructions, explanations and directions to the visitors.
They answer external telephone calls and direct them to employees by a lobby switchboard. They may use a computer-based information display terminal to find answers for detailed questions.
They may perform typing duties to prepare visitor 'passes' or badges to be worn during the visit. They control electronic locks that open doorway entrances for visitors.
|Degree(s):||A.A.S. Office Administration and Technology: Administrative Secretary
A.A.S. Office Administration and Technology: Office Technology: Word/Information Processing
|Job Outlook:||Employment of receptionists is expected to grow faster than average through 2018 resulting from growth in industries such as physicians offices and other health practitioners, legal services, personal care services, construction, and management and technical consulting.|
|Salary Range (National Average):||$22,000 to $26,000|
|Education Level:||The typical training required for this career is generally a High School Degree or GED Certificate.|
|Additional Training/Education:||Employers prefer high school, or equivalent, graduates with a basic knowledge of computer application, such as word processing and good interpersonal communications. Almost all employers provide on-the-job training. A knowledge of a second language can be helpful.|
* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .
Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreementswith other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.