Occupation Info

Quality Control Manager

Overview: Quality control coordinators provide guidance to workers to assure that a company's products & services meet company quality goals. They set up employee training programs, product testing & inspection steps & organize teams to find ways to eliminate defects throughout the production process.
Duties: They identify and define the level of quality needed in company products or services in order to be competitive with other organizations in the market place.

They design procedures and measurement methods for assessing the quality of products throughout the entire production process. They train employees in methods to assess quality.

They design an organization's total quality management programs that include employee teams such as quality circle teams who are empowered to diagnose and correct quality problems.

They survey the organizations's customers to assess their perception of product quality. They diagnose the causes of quality complaints. They conduct statistical analyses of product reject rates.

Degree(s): A.A.S. Management: Marketing Concentration 
A.S. Business Administration (Accounting and Marketing) 
Job Outlook: Employment of quality control coordinators is expected to slowly decline through 2018 as a result of improved productivity and increased imports of manufactured goods. In addition, more emphasis on quality in the production process has redistributed some of the quality control coordinators oversight responsibilities to supervisors and workers on the production line.
Salary Range (National Average): $45,000 to $49,000
Growth: Growth
Education Level: Typically, a Bachelor’s Degree from a 4-year college (some are 5 years) is required to be considered for this occupation.
Additional Training/Education: An associate degree in industrial technology or bachelor's in industrial engineering and a strong background in total quality management, robotics and production process engineering is required. Courses in operations research, experimental design and statistics are important.
Recommended Skills:
  • Weighing out the options in a situation or a problem and logically choosing the best course of action.
  • Paying attention to what other people are saying, and taking time to understand the points being made.
  • Assigning duties to others, motivating them, and evaluating their performance.
  • Allocating and budgeting your time for different tasks so that things get done when needed.
  • Ability to identify a problem, review related information, develop and evaluate options, and implement a solution.
  • Inspecting and testing products or services to assure they meet the desired specifications.
  • The ability to understand complex written paragraphs, instructions, or reports.
  • Using logic to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Talking, giving speeches, or speaking in a group to convey information, explain ideas, or give instructions.
Recommended Values:
  • Having a routine job where the duties are very predictable and not likely to change over a long period of time.
  • Gaining the respect of others by the nature and/or level of responsibility of your work.
  • Being able to decide on how to get something done without significant direction from someone else.
  • Having a level of income that will afford you with luxuries, and which will allow you to become financially independent.

* National data collected by the Department of Labor in 2014 with projections through 2024. For New York green job information .

* For New York salary data information .

* For New York green job information .

Understanding acquiring positions in this field may be enhanced through continuing academic study (i.e. earning a baccalaureate or a master's degree) and/or work experience in the field, Queensborough Community College has established transfer agreementswith other institutions for students who wish to further pursue their educational goals. Students are highly encouraged to meet with one of our Career Services to fully understand the opportunities available through study in their degree program.

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